Assess the Contribution of Training and Development Activities to the Effective Operation
| Human Resource Management | TASK 3 | Ecole Hoteliere Sir Gaetan Duval
Sophie Moutia
Dalaina Bhowany
Akash Munnee
Luvish Ramadoo | | |
|
Table of Contents Assess the contribution of training and development activities to the effective operation of ‘DODO Fairmont’. (Outcome 4.1) 1 Describe the role of human resource manager in training and development in a hotel industry. 1 Training 1 Development 3 Describe how line managers are related in this area to be able to achieve their departmental objectives 5 Conclusion 8 Referencing 9
Assess the contribution of training and development activities to the effective operation of ‘DODO Fairmont’. (Outcome 4.1)
Describe the role of human resource manager in training and development in a hotel industry.
Training
Training is the process of teaching employees the basic skills they need to perform their jobs or for the developing additional skills. The firm’s training programs must make sense in terms of the company’s strategic goals.
For example, since DODO Fairmont targets guests from various countries, one of the things the human resources manager must include in training programs is to focus in multiple languages for their staff.
Training and development programs support performance management. This is an integrated goal oriented approach to assigning, training, assessing and rewarding employees’ performance. Thus, human resources manager must ensure that training at DODO Fairmont also support performance management.
For this to happen, the human resources manager must conduct the following: * Need or performance analysis
Need analysis is a detailed study of a job which the human resources manager must conduct to identify specific skills required specially for new employees. The best way for the human resources manager to perform this step is through a form where, the followings would be monitored; the task being performed, the quantity and quality of performance, working conditions, skills and
Sophie Moutia
Dalaina Bhowany
Akash Munnee
Luvish Ramadoo | | |
|
Table of Contents Assess the contribution of training and development activities to the effective operation of ‘DODO Fairmont’. (Outcome 4.1) 1 Describe the role of human resource manager in training and development in a hotel industry. 1 Training 1 Development 3 Describe how line managers are related in this area to be able to achieve their departmental objectives 5 Conclusion 8 Referencing 9
Assess the contribution of training and development activities to the effective operation of ‘DODO Fairmont’. (Outcome 4.1)
Describe the role of human resource manager in training and development in a hotel industry.
Training
Training is the process of teaching employees the basic skills they need to perform their jobs or for the developing additional skills. The firm’s training programs must make sense in terms of the company’s strategic goals.
For example, since DODO Fairmont targets guests from various countries, one of the things the human resources manager must include in training programs is to focus in multiple languages for their staff.
Training and development programs support performance management. This is an integrated goal oriented approach to assigning, training, assessing and rewarding employees’ performance. Thus, human resources manager must ensure that training at DODO Fairmont also support performance management.
For this to happen, the human resources manager must conduct the following: * Need or performance analysis
Need analysis is a detailed study of a job which the human resources manager must conduct to identify specific skills required specially for new employees. The best way for the human resources manager to perform this step is through a form where, the followings would be monitored; the task being performed, the quantity and quality of performance, working conditions, skills and