Cell Phone Conversation Scenarios

This type of interview was not done in the presence of both the client and I, but was conducted on the phone. This phone conversation was and still is a serious issue that needed to be talked about with the client. The client's need to activate her medical insurance is important, and I needed her decision on when to visit the welfare office in a timely manner to take care of her current situation. I handled the phone conversation the best way I can, by trying to persuade the client to visit the welfare office within the week, instead of the upcoming week. I understand that I cannot force or tell the client what to do, and that was what I prevented myself from doing. The client listened when on the phone as I expressed by concerns to her, and I did the same as the client expressed her viewpoint. There were no issues during the phone conversation as it ended on a positive note. The client responded to me as I was talking to her on the phone in a calming manner. DG expressed herself on how she felt, and what she wanted to inform me on the phone. She understood that the issue with her medical insurance is important to be address. However, she had her decision made as I express the need of taking care of the need for medical insurance as soon as possible. I was unable to achieve my objective, because the need to fix her medical insurance could not be decided when on the phone.
It will be told that the client had decide to take care of her medical insurance at a later time. I expressed to the client the consequences that can develop if continue to put aside visiting the welfare office. My Supervisor and Field Instructor will be inform that the client need additional time on deciding when and what to do in regards to her inactive medical