Communication
St Patrick’s College London
HND Health and Social Care Management
Communicating in Health and Social Care Organisations
Lecturer: Mr Stefan Alexa
Student: Rozsa Sarnyaine Szigeti
Student ID: 21202196
Word count: 2631
INTRODUCTION
What is the communication? I assume like in Fiske’s opinion it is a process, which is at a simplest level including the following components: communicators, message, channel, noise, feedback and context. (Fiske, 1982)
The main issues addressed in this essay are the following: a) what is the impact or use of communication skills in health and social care, b) how influence the communication process in health and social care and c) exploration of the use of information and communication technology (ICT) in health and social care.
a) LO1
The lack of communication and communication skills are leading cause of a lot of problems in the health and social care. The word “skill” is meaning that the person, who skilled is educated, has a big knowledge, well trained and performing on a high level. (Dickson, Hargie and Morrow, 1989)
People can realize, the patient was considerate, but did not express her/himself to get to the point what she/he want from the doctor exactly.(1.2, 1.3,1.4) The professionals – doctor, nurse, receptionist – do not used the right communication with the patient, it is meaning their communication were inappropriate.(1.2,1.3)
The evidence of inappropriate communication can be clearly seen in the case of 2 days old new born baby boy in the Great Ormond Street hospital: he had a serious problem with his heart, the sergeant when spoken with his father he was direct, but was not considerate.(1.4) He told to the father all the facts, risks, if they are operate the baby they have 85% that it will be successful, but the father did not speak at all, the sergeant realized that he did not know what going on around him, just signed the paper to do the operation. (1.4)The sergeant was going to ask the father later
HND Health and Social Care Management
Communicating in Health and Social Care Organisations
Lecturer: Mr Stefan Alexa
Student: Rozsa Sarnyaine Szigeti
Student ID: 21202196
Word count: 2631
INTRODUCTION
What is the communication? I assume like in Fiske’s opinion it is a process, which is at a simplest level including the following components: communicators, message, channel, noise, feedback and context. (Fiske, 1982)
The main issues addressed in this essay are the following: a) what is the impact or use of communication skills in health and social care, b) how influence the communication process in health and social care and c) exploration of the use of information and communication technology (ICT) in health and social care.
a) LO1
The lack of communication and communication skills are leading cause of a lot of problems in the health and social care. The word “skill” is meaning that the person, who skilled is educated, has a big knowledge, well trained and performing on a high level. (Dickson, Hargie and Morrow, 1989)
People can realize, the patient was considerate, but did not express her/himself to get to the point what she/he want from the doctor exactly.(1.2, 1.3,1.4) The professionals – doctor, nurse, receptionist – do not used the right communication with the patient, it is meaning their communication were inappropriate.(1.2,1.3)
The evidence of inappropriate communication can be clearly seen in the case of 2 days old new born baby boy in the Great Ormond Street hospital: he had a serious problem with his heart, the sergeant when spoken with his father he was direct, but was not considerate.(1.4) He told to the father all the facts, risks, if they are operate the baby they have 85% that it will be successful, but the father did not speak at all, the sergeant realized that he did not know what going on around him, just signed the paper to do the operation. (1.4)The sergeant was going to ask the father later