Communication in Health and Social Care
5.1. The different reasons people communicate are:
- To share; opinions, information, thoughts, knowledge, feelings, emotions, needs and wants.
- To socialise, build and maintain relationships to satisfy our constant need to relate to others and have them relate to us.
- To request or demand something.
- To learn, teach and educate.
- To persuade, argue and inform.
- To compliment.
- To experience.
- To soothe others.
- To gain attention.
- To conduct business
- For pleasure (film, music, art, theatre)
- For emotional intimacy and well-being we communicate to understand and to be understood.
5.2.
In order to work effectively with children, young people and their families, and so that we can plan for and meet their needs, it is essential to establish good relationships with a range of people. Relationships and communication skills go hand in hand. Practitioners who have good communication skills are likely to have strong relationships with children, parents and other adults. This is because relationships are influenced by the body language, facial expression and ways in which others listen and talk to you that are the way they communicate.
6.2
* Eye to eye contact. * Hand and facial gestures (non verbal) which usually shows emotions and feelings. * PECS (picture exchange communication), sign language (Makaton, sign-a-long etc) * Lip reading. * Visual clues (now and next chart, timetable). * Phone calls. * E-mails/letters. * Reports. * Canaan Barrie I would make sure that the environment wasn't noisy, if the information was private e.g. confidentiality I would invite them into a secure area where only the people that need to hear will such as in an office, (not just parents but outside agencies too), concentrate on giving the right information, making sure that the information was understood, make sure that a two way conversation flows, allow enough space between you and whoever you are talking to e.g.
- To share; opinions, information, thoughts, knowledge, feelings, emotions, needs and wants.
- To socialise, build and maintain relationships to satisfy our constant need to relate to others and have them relate to us.
- To request or demand something.
- To learn, teach and educate.
- To persuade, argue and inform.
- To compliment.
- To experience.
- To soothe others.
- To gain attention.
- To conduct business
- For pleasure (film, music, art, theatre)
- For emotional intimacy and well-being we communicate to understand and to be understood.
5.2.
In order to work effectively with children, young people and their families, and so that we can plan for and meet their needs, it is essential to establish good relationships with a range of people. Relationships and communication skills go hand in hand. Practitioners who have good communication skills are likely to have strong relationships with children, parents and other adults. This is because relationships are influenced by the body language, facial expression and ways in which others listen and talk to you that are the way they communicate.
6.2
* Eye to eye contact. * Hand and facial gestures (non verbal) which usually shows emotions and feelings. * PECS (picture exchange communication), sign language (Makaton, sign-a-long etc) * Lip reading. * Visual clues (now and next chart, timetable). * Phone calls. * E-mails/letters. * Reports. * Canaan Barrie I would make sure that the environment wasn't noisy, if the information was private e.g. confidentiality I would invite them into a secure area where only the people that need to hear will such as in an office, (not just parents but outside agencies too), concentrate on giving the right information, making sure that the information was understood, make sure that a two way conversation flows, allow enough space between you and whoever you are talking to e.g.