Crisis Hotline Case Study
Crisis Hotline
Angela L. Artis
HN 220 Prevention and Crisis Intervention
Unit 4 Assignment
Kaplan University
Lifeskills, Inc. is a non-profit corporation serving 10 counties in south central Kentucky. Each county has a service center providing outpatient care for local clients. Warren County is where the corporate office is located, as well as the Adult Crisis and Stabilization Unit (ACSU). The ACSU handles a number of programs offered by Lifeskills, Inc. including an inpatient unit for adults in a mental health crisis, jail triages, evaluations for involuntary hospitalization, and a 24 hour crisis hotline. Due to the nature of the other programs handled by the ACSU, no volunteer opportunities are available; however, the only requirement for employment is a high school diploma. All Lifeskills clients are given the information for contacting the helpline in a crisis, and …show more content…
I have learned different ways of working with clients, and learned how to use active listening when it comes to getting them the help that they need. Answering the helpline calls is only one of my job duties, but in my opinion, it is the most critical. We have to be able to think quickly and work with others in the office in order to get help quickly when needed. I have been on the phone with clients as they were in the process of swallowing too many pills, and worked quickly to send an ambulance for the client. I have also been able to comfort chronic callers who just desperately need to talk to someone on the phone because the “voices” are quiet when she has someone real to talk to. I never considered a job working in the human services field, and taking this position has made me change a lot of the goals in my life. This is the reason I decided to further my education and pursue a degree in human
Angela L. Artis
HN 220 Prevention and Crisis Intervention
Unit 4 Assignment
Kaplan University
Lifeskills, Inc. is a non-profit corporation serving 10 counties in south central Kentucky. Each county has a service center providing outpatient care for local clients. Warren County is where the corporate office is located, as well as the Adult Crisis and Stabilization Unit (ACSU). The ACSU handles a number of programs offered by Lifeskills, Inc. including an inpatient unit for adults in a mental health crisis, jail triages, evaluations for involuntary hospitalization, and a 24 hour crisis hotline. Due to the nature of the other programs handled by the ACSU, no volunteer opportunities are available; however, the only requirement for employment is a high school diploma. All Lifeskills clients are given the information for contacting the helpline in a crisis, and …show more content…
I have learned different ways of working with clients, and learned how to use active listening when it comes to getting them the help that they need. Answering the helpline calls is only one of my job duties, but in my opinion, it is the most critical. We have to be able to think quickly and work with others in the office in order to get help quickly when needed. I have been on the phone with clients as they were in the process of swallowing too many pills, and worked quickly to send an ambulance for the client. I have also been able to comfort chronic callers who just desperately need to talk to someone on the phone because the “voices” are quiet when she has someone real to talk to. I never considered a job working in the human services field, and taking this position has made me change a lot of the goals in my life. This is the reason I decided to further my education and pursue a degree in human