Example Of Conflict Paper

Conflict is present in everyday life of individual as well as organizations. We can say that wherever there is an interaction, there will be a possibility of conflict. Conflict influences is the behavior, performance, the satisfaction of the employees, and this is a major challenge in the healthcare settings where they have to deal with the differences among the employees at work. At a time last year, I had a conflict with my charged nurse in my department about the patients’ care assignment. According to the unit patients’ assignment, any new nurse that just got out of orientation are given the patients with the less health issues. This plan has been ongoing caring plan until the new nurse got used to the intensive care of the patients and
understands the critical pathways of implementing a critical care, comprehends the rational, and the interventions needed based on the patient’s condition at that particular time.
On this very day, the new nurse took permission from the unit manager that her daughter was sick and she might not be able to come work for two days in order to enable her care for her daughter coupled with taking the her daughter to a doctor for proper evaluation. As she returned to work, our charged nurse developed hatred on her, assigned difficult patients with several critical health problems to her, after I confronted the charge nurse that the patients assigned to this nurse have issues that required experienced nurses to care for, and she got angry with me and other nurses in support of my viewed. The next day, she told me that since I think that I can care for the critical issues patients that she will assigned all the critical health patients to me, I thought that she was joking when she made such comments, to my surprised, I was assigned four patients more than what every person usually has and there wasn’t shortage of staff, when I confronted her about, she told me that if I can’t take the assignments given to me, I should clock out and go home that she is in charged and whatever she says goes. Since our unit manager was on vacation, I contacted the facility supervisor and she came to our unit, made some inquiry and asked the charged nurse to reassign the patients
accordingly. When our unit manager returned, she called for a unit meeting where everyone voiced their concerns and inputs to better care for our patients. The charged nurse apologized for improper delegation of assignments and assured everyone that such will not repeat itself again. However, from this time the charge nurse became friendlier not only to me but to other nurses and involved more in the care of our patients. Conflict removes frustration, which can lead to higher effectiveness, trust, and openness, and it is necessary to concentrate on the problems and not on the personalities and that patients' needs are better met when practitioners confront conflict openly and assertively (Kelly, 2006).
I can say that this conflict resulted in a win-win method because it really improved our understanding and caring of our patients’ needs, and helped us to collaborate more effectively. By advocating for the right assignments help to prevents under-caring of patients’ needs and provide proper implementation of patients’ health needs. Some conflicts are great avenues to provide a better service to the community. As conflict has direct implications for patients, positive resolution is essential, to promote safe and effective delivery of care, whilst encouraging therapeutic relationships between colleagues and managers (McKibben, 2017).