Health and Social Care Qcf
Unit 4222-301
Promote Communication in health, social care or children’s and young people’s settings
Outcome 1
Be able to understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate To express needs, share ideas and information, give reassurance, express feelings, build relationships, socialize, ask questions and share experiences. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and praise. Communication is an essential tool a carer can use to meet the needs of their service users. It is a basic requirement of my job role to communicate with individuals and their families or other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All staff are able to log in the Communication book, thereby keeping other staff informed and aware of current situations within the workplace. Service Users communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice.
1.2 Explain how communication affects relationships in the work setting.
Communication is essential to all parts of work and is an essential skill for workers who want to do well in the care setting. This communication can be between Staff or Service users and staff. Effective communication will make worker’s role work efficiently and will enable them to develop their role as a Support Worker working with Service Users
Effective communication will develop the following: * Relationship with Service Users * Relationship with Colleagues *
Promote Communication in health, social care or children’s and young people’s settings
Outcome 1
Be able to understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate To express needs, share ideas and information, give reassurance, express feelings, build relationships, socialize, ask questions and share experiences. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and praise. Communication is an essential tool a carer can use to meet the needs of their service users. It is a basic requirement of my job role to communicate with individuals and their families or other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All staff are able to log in the Communication book, thereby keeping other staff informed and aware of current situations within the workplace. Service Users communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice.
1.2 Explain how communication affects relationships in the work setting.
Communication is essential to all parts of work and is an essential skill for workers who want to do well in the care setting. This communication can be between Staff or Service users and staff. Effective communication will make worker’s role work efficiently and will enable them to develop their role as a Support Worker working with Service Users
Effective communication will develop the following: * Relationship with Service Users * Relationship with Colleagues *