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Some Call Center Duties:
Answer calls and help customers with their questions.
Relate to and describe the companies' useable services to the customer.
Provide high level customized service to the customer.
Arrange for products to be delivered for the customers' convenience.
Have a pleasant phone voice and manner of speaking.
Basic computer skills using internet browsers and e-mail programs.
Fast and accurate typing skills with no grammar errors.
Ability to understand when a caller is angry and to help them without responding angrily.
Analyze customer problems and determine proper solution.
Detail oriented and can meet deadlines comfortably.
Above all, a very good understanding of telephone etiquette.
Top 10 Interview Question and How To Answer Them
If there is one thing I know about job interviews, it is this: it is competency based. Interview questions are designed to determine if the candidate fits the posts by comparing his responses (along with his work experience) with the skills and comptencies required for a post.
Interview questions are not meant to be answered mindlessly, doing so would be a waste of opportunity, in fact, if you have read my previous blogs, I heavily encourage preparation (read: research), including finding out what the competencies required for the post are, attempting to determine what possible questions will be asked during the interview, AND preparing responses which the candidate must know and understand (but not memorize) and mix and match it based on the questions and scenarios asked during the interview.
What are the common interview questions and how best to answer them?
1. Tell me something about yourself.
This is not an invitation to talk about yourself mindlessly. The question is geared towards measuring your work attitude and behavior, therefore, you MAY discus some personal items, however, you must have direction, that is, your goal should be to talk about your personal qualities reflecting honesty,
Answer calls and help customers with their questions.
Relate to and describe the companies' useable services to the customer.
Provide high level customized service to the customer.
Arrange for products to be delivered for the customers' convenience.
Have a pleasant phone voice and manner of speaking.
Basic computer skills using internet browsers and e-mail programs.
Fast and accurate typing skills with no grammar errors.
Ability to understand when a caller is angry and to help them without responding angrily.
Analyze customer problems and determine proper solution.
Detail oriented and can meet deadlines comfortably.
Above all, a very good understanding of telephone etiquette.
Top 10 Interview Question and How To Answer Them
If there is one thing I know about job interviews, it is this: it is competency based. Interview questions are designed to determine if the candidate fits the posts by comparing his responses (along with his work experience) with the skills and comptencies required for a post.
Interview questions are not meant to be answered mindlessly, doing so would be a waste of opportunity, in fact, if you have read my previous blogs, I heavily encourage preparation (read: research), including finding out what the competencies required for the post are, attempting to determine what possible questions will be asked during the interview, AND preparing responses which the candidate must know and understand (but not memorize) and mix and match it based on the questions and scenarios asked during the interview.
What are the common interview questions and how best to answer them?
1. Tell me something about yourself.
This is not an invitation to talk about yourself mindlessly. The question is geared towards measuring your work attitude and behavior, therefore, you MAY discus some personal items, however, you must have direction, that is, your goal should be to talk about your personal qualities reflecting honesty,