Human Resources Management - Flight Attendant
Introduction
Cathay Pacific is a well known airline around the world. Each year its planes travel over 600,000 km, instead of captains, it needs a large number of flight attendant for providing customer service and ensure the safety during the flight. Our project aims to design the recruitment process and help Cathay Pacific to find the right person for flight attendant.
The project may include the job analysis to redefine the duties and requires. The recruitment plan is made to enlarge the mass cover of the recruitment notification. The selection tool may include as well to seek the right person and reduce the selecting process. Finally the training plan and management plan may discuss to educate the new staff and measure their performance.
Job Analysis
Flight Attendant (Cathay Pacific)
Flight Attendant is part of the cabin crew staff in an airline. The job duty of a “Flight Attendant” requires a person to undertake different kinds of tasks to provide excellent customer service to passengers. He/she helps passengers for different things to make their journey sage and pleasant.
[Tasks]
- Greets passengers, verifies tickets, records destinations plus directs passengers to assigned seats.
- Assists passengers to store carry –on luggage in overhead, garment, or under seat storage.
- Explains use of safety equipment, like seat belts, oxygen masks, and life jackets.
- Walks aisle of plane to verify that passengers have complied with federal regulations prior to take off.
- Serves previously prepared meals beverages.
- Observes passengers to detect signs of discomfort, and also issues palliatives to relieve passenger ailments, like airsickness insomnia.
- Administers first aid according to passenger distress when needed.
- Answers questions regarding performance of aircraft, stopovers, and also flight schedules.
- Performs other personal services, like distributing
Cathay Pacific is a well known airline around the world. Each year its planes travel over 600,000 km, instead of captains, it needs a large number of flight attendant for providing customer service and ensure the safety during the flight. Our project aims to design the recruitment process and help Cathay Pacific to find the right person for flight attendant.
The project may include the job analysis to redefine the duties and requires. The recruitment plan is made to enlarge the mass cover of the recruitment notification. The selection tool may include as well to seek the right person and reduce the selecting process. Finally the training plan and management plan may discuss to educate the new staff and measure their performance.
Job Analysis
Flight Attendant (Cathay Pacific)
Flight Attendant is part of the cabin crew staff in an airline. The job duty of a “Flight Attendant” requires a person to undertake different kinds of tasks to provide excellent customer service to passengers. He/she helps passengers for different things to make their journey sage and pleasant.
[Tasks]
- Greets passengers, verifies tickets, records destinations plus directs passengers to assigned seats.
- Assists passengers to store carry –on luggage in overhead, garment, or under seat storage.
- Explains use of safety equipment, like seat belts, oxygen masks, and life jackets.
- Walks aisle of plane to verify that passengers have complied with federal regulations prior to take off.
- Serves previously prepared meals beverages.
- Observes passengers to detect signs of discomfort, and also issues palliatives to relieve passenger ailments, like airsickness insomnia.
- Administers first aid according to passenger distress when needed.
- Answers questions regarding performance of aircraft, stopovers, and also flight schedules.
- Performs other personal services, like distributing