implementation of quality
Table of Contents
CHAPTER 1: INTRODUCTION
In this vibrant era of competition in healthcare environment, competition is expected to be hostile with survival of fittest. The rapid growth in population, the rising affluence and increased consumer education brought a dynamic change in customers’ needs and dealing powers. Simultaneously, the rising sophistication in medical technology not only changed the services delivery nevertheless, it has also changed the way medication is practiced. According to Huq.Z, (1996), the challenge of increasing change in medical technology is also being faced by many developed countries including United Kingdom and United States. Along with, the cost and government regulations also pressurize hospitals to reconsider their quality management programs.
TQM is considered to be a complete and planned system for the organization management structure that gets superior quality of services and products while using efficient modification in reaction to constant feedback, and utilizing them competently to bring excellent value for the consumer, though achieving long-standing goals of the company.
Therefore, to address these uncertainties healthcare organizations are seeking out for many solutions. For this purpose, hospital managements started to implement Total quality management programs in hospital.
Before implementing quality management strategies first it is important to understand what total quality management is. There exist multiple definitions for total quality management. Many scholars of this field including Deming, Crosby, Juran and Ishikawa defined quality management in different ways but the essence behind this concept remains the same. Deming who is known as the father of quality management define TQM as the systematic activities taken by the entire organization for continuous improvement in the quality process towards the achievement of organizational objectives and goals . Another definition by , who
CHAPTER 1: INTRODUCTION
In this vibrant era of competition in healthcare environment, competition is expected to be hostile with survival of fittest. The rapid growth in population, the rising affluence and increased consumer education brought a dynamic change in customers’ needs and dealing powers. Simultaneously, the rising sophistication in medical technology not only changed the services delivery nevertheless, it has also changed the way medication is practiced. According to Huq.Z, (1996), the challenge of increasing change in medical technology is also being faced by many developed countries including United Kingdom and United States. Along with, the cost and government regulations also pressurize hospitals to reconsider their quality management programs.
TQM is considered to be a complete and planned system for the organization management structure that gets superior quality of services and products while using efficient modification in reaction to constant feedback, and utilizing them competently to bring excellent value for the consumer, though achieving long-standing goals of the company.
Therefore, to address these uncertainties healthcare organizations are seeking out for many solutions. For this purpose, hospital managements started to implement Total quality management programs in hospital.
Before implementing quality management strategies first it is important to understand what total quality management is. There exist multiple definitions for total quality management. Many scholars of this field including Deming, Crosby, Juran and Ishikawa defined quality management in different ways but the essence behind this concept remains the same. Deming who is known as the father of quality management define TQM as the systematic activities taken by the entire organization for continuous improvement in the quality process towards the achievement of organizational objectives and goals . Another definition by , who
References: 1.Thefundamentalconceptsofexcellence. Brussels: EuropeanFoundationforQualityManagement,2003. http://www.efqm.org/Portals/0/FuCo-en.pdf(Accessed19July2006). 2.IntroducingExcellence.Brussels:EuropeanFoundation for Quality Management,2003. http://www.efqm.org/uploads/introducing_english.pdf(Accessed19July2006).