Management Process and Organization Behavior
Q.1 Explain controlling and also discuss different types of control [10]
ANS: Controlling as a Management Function l Controlling
• A process of monitoring performance and taking action to ensure desired results.
• It sees to it that the right things happen, in the right ways, and at the right time.
• Done well, it ensures that the overall directions of individuals and groups are consistent with short and long range plans.
• It helps ensure that objectives and accomplishments are consistent with one another throughout an organization.
• It helps maintain compliance with essential organizational rules and policies.
Types of Control
1.Internal Controls
• Allows motivated individuals to exercise self-control in fulfilling job expectations.
• The potential for self-control is enhanced when capable people have clear performance objectives and proper resource support.
2.External Controls
• It occurs through personal supervision and the use of formal administrative systems.
• Performance appraisal systems, compensation and benefit systems, employee discipline systems, and management-by-objectives.
3.Preliminary
• Sometimes called the feedforward controls, they are accomplished before a work activity begins.
• They make sure that proper directions are set and that the right resources are available to accomplish them.
4.Concurrent
• Focus on what happens during the work process. Sometimes called steering controls, they monitor ongoing operations and activities to make sure that things are being done correctly.
5.Postaction
• Sometimes called feedback controls, they take place after an action is completed. They focus on end results, as opposed to inputs and activities.
Q.2 Veer Prabhakar is the Vice President of web bazaar, online portal for shopping of various products. He has team of 100 people at different levels and departments. He is facing certain challenges.
Challenge 1
To maintain motivation levels of sales associated who
ANS: Controlling as a Management Function l Controlling
• A process of monitoring performance and taking action to ensure desired results.
• It sees to it that the right things happen, in the right ways, and at the right time.
• Done well, it ensures that the overall directions of individuals and groups are consistent with short and long range plans.
• It helps ensure that objectives and accomplishments are consistent with one another throughout an organization.
• It helps maintain compliance with essential organizational rules and policies.
Types of Control
1.Internal Controls
• Allows motivated individuals to exercise self-control in fulfilling job expectations.
• The potential for self-control is enhanced when capable people have clear performance objectives and proper resource support.
2.External Controls
• It occurs through personal supervision and the use of formal administrative systems.
• Performance appraisal systems, compensation and benefit systems, employee discipline systems, and management-by-objectives.
3.Preliminary
• Sometimes called the feedforward controls, they are accomplished before a work activity begins.
• They make sure that proper directions are set and that the right resources are available to accomplish them.
4.Concurrent
• Focus on what happens during the work process. Sometimes called steering controls, they monitor ongoing operations and activities to make sure that things are being done correctly.
5.Postaction
• Sometimes called feedback controls, they take place after an action is completed. They focus on end results, as opposed to inputs and activities.
Q.2 Veer Prabhakar is the Vice President of web bazaar, online portal for shopping of various products. He has team of 100 people at different levels and departments. He is facing certain challenges.
Challenge 1
To maintain motivation levels of sales associated who