Management Process and Organizational Behaviour
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Q.1 Write a note on the managerial roles and skills.
ANSWER:
Management Roles are a complete set of behaviours within a business environment. Each role is different, thus spanning the variety of all identified management behaviours. When collected together as an integrated whole, the capabilities and competencies of a manager can be further evaluated in a role-specific way.Following are the three roles:
1. Informational roles
2. Decisional roles
3. Interpersonal roles
1. Informational roles: In the course of performing informational roles, a manager acquires processes and communicates information. The three informational roles are:
(a) Monitor: Duties include assessing internal operations, a department's success and the problems and opportunities which may arise. All the information gained in this capacity must be stored and maintained.eg.scan paper and reports,maintain interpersonal contacts.
(b) Disseminator: Highlights factual or value based external views into the organisation and to subordinates. This requires both filtering and delegation skills.eg forwarding information to others, send memos,make phone calls.
(c) Spokesman: Serves in a PR capacity by informing and lobbying others to keep key stakeholders updated about the operations of the organisation.eg holding board meetings,giving information to media.
2. Decisional roles: Important decision related to the management are taken. This role can be sub-divided in to the following:
(a) Entrepreneur: Roles encourage managers to create improvement projects and work to delegate, empower and supervise teams in the development process.eg oraninsing strategy and review sessions to develop new programs.
(b) Disturbance handler: A generalist role that takes charge when an organisation is unexpectedly upset or transformed and requires calming and support.eg adapt external changes,resolve confilts, take corrective steps during crises.
(c) Resource Allocator: Describes the
Q.1 Write a note on the managerial roles and skills.
ANSWER:
Management Roles are a complete set of behaviours within a business environment. Each role is different, thus spanning the variety of all identified management behaviours. When collected together as an integrated whole, the capabilities and competencies of a manager can be further evaluated in a role-specific way.Following are the three roles:
1. Informational roles
2. Decisional roles
3. Interpersonal roles
1. Informational roles: In the course of performing informational roles, a manager acquires processes and communicates information. The three informational roles are:
(a) Monitor: Duties include assessing internal operations, a department's success and the problems and opportunities which may arise. All the information gained in this capacity must be stored and maintained.eg.scan paper and reports,maintain interpersonal contacts.
(b) Disseminator: Highlights factual or value based external views into the organisation and to subordinates. This requires both filtering and delegation skills.eg forwarding information to others, send memos,make phone calls.
(c) Spokesman: Serves in a PR capacity by informing and lobbying others to keep key stakeholders updated about the operations of the organisation.eg holding board meetings,giving information to media.
2. Decisional roles: Important decision related to the management are taken. This role can be sub-divided in to the following:
(a) Entrepreneur: Roles encourage managers to create improvement projects and work to delegate, empower and supervise teams in the development process.eg oraninsing strategy and review sessions to develop new programs.
(b) Disturbance handler: A generalist role that takes charge when an organisation is unexpectedly upset or transformed and requires calming and support.eg adapt external changes,resolve confilts, take corrective steps during crises.
(c) Resource Allocator: Describes the