1. INTRODUCTION
1.1 Background
State-of-the-art management theories equally assisted by the disciplines of modern Marketing, Finance, Operations, Human Resource Management etc. have made the once-upon-a-time uncertain business world quantitatively almost predictable. Business world a few decades ago had been full of apprehension and uncertainty. But the recent pragmatic development of the theories and practices in the field of business related disciplines, justly enlivened by extensive automation and technological advancement, has provided us with the opportunity to deal uncertainty with lot of confidence. Certainty has replaced uncertainty, assurance has almost overwritten apprehension, and the dynamic behavior of the business world is now a day expected with greetings rather than with a cautious mind. It is widely accepted that the most valuable resources in today’s business world are information and human beings, the former being the most important. However, information cannot be managed without the latter one. It is the people who collect, collate, manage, and efficiently utilize information. So if the human resources in any business organization suffer physical or psychological imbalance, the information management will be at stake. It is also widely accepted that stress is the primary cause of this imbalance. Commonsense tells us that people under excessive stress are less efficient. A decreased level of efficiency will naturally affect information handling—which requires attention and precision.
Excessive stress can cause havoc in an organization. What stress causes to the business world can be perceived through the following statistics:
o In excess of 19 billion dollars are lost by U.S. industry every year due to premature employee death; many of which could possibly be prevented, had they participated in some form of a stress management program. o In excess of 150 million dollars per year