Organisational Behaviour & Warehouse Distribution Systems Video Clips
Video Clips:
Company Culture & Employee Motivation.
Warehouse Inventory Systems
Zappo Online E-Commerce
Company Organizational Behavior & Culture http://www.youtube.com/watch?v=oYNssS_DCPo&feature=related Key Issues:
Raise company spirit – Boss participate in employees wacky ways
Unique company culture
Recognize employee true personality differences
Customers happiness throughout
CEO very close to employee
Personality traits – not typical corporate bosses
Amazon $1.2Bn wants to acquire
Company philosophy free shipping & return
Customer Service – Very personal service – branding opportunity
Empower employee to make customer happy
Employee happy
Employment security work not as a job but a place they want to be happy employee motivate to work despite hard work reward & pay employee to quit medical & company benefits best company to work for employee feel respected & make decision on their own
Compare these to Google work culture http://www.youtube.com/watch?v=aOZhbOhEunY Robotic Warehouse Distribution System http://www.youtube.com/watch?v=Fdd6sQ8Cbe0 Operations:
Productivity increased twice - 2 fold.
No defect in operation – improvement in health & safety
Customization to operational needs – storage needs processing 35K orders per day
Sorting issues take complexity out of work
Employee prefers to work with Kiva
Workers always have something to do
Peaceful environment, Quieter & not much walking
Ergonomic to employee needs to be productive
50% reduction in labour with twice the work for the same operational time defect rate zero % with high rate of accuracy
Employee very positive feedbacks
Kiva vs. Conveyor Belt
Operational Benefits:
Training cycle time – 4days vs. half a day
Space utilization 80% reduction from traditional warehouse layout
Economic Analysis:
Order processing within warehouse elapse – 48mins to 4hrs to 12mins
Traditionally requires extra capital to bring operational time to 48mins –
Company Culture & Employee Motivation.
Warehouse Inventory Systems
Zappo Online E-Commerce
Company Organizational Behavior & Culture http://www.youtube.com/watch?v=oYNssS_DCPo&feature=related Key Issues:
Raise company spirit – Boss participate in employees wacky ways
Unique company culture
Recognize employee true personality differences
Customers happiness throughout
CEO very close to employee
Personality traits – not typical corporate bosses
Amazon $1.2Bn wants to acquire
Company philosophy free shipping & return
Customer Service – Very personal service – branding opportunity
Empower employee to make customer happy
Employee happy
Employment security work not as a job but a place they want to be happy employee motivate to work despite hard work reward & pay employee to quit medical & company benefits best company to work for employee feel respected & make decision on their own
Compare these to Google work culture http://www.youtube.com/watch?v=aOZhbOhEunY Robotic Warehouse Distribution System http://www.youtube.com/watch?v=Fdd6sQ8Cbe0 Operations:
Productivity increased twice - 2 fold.
No defect in operation – improvement in health & safety
Customization to operational needs – storage needs processing 35K orders per day
Sorting issues take complexity out of work
Employee prefers to work with Kiva
Workers always have something to do
Peaceful environment, Quieter & not much walking
Ergonomic to employee needs to be productive
50% reduction in labour with twice the work for the same operational time defect rate zero % with high rate of accuracy
Employee very positive feedbacks
Kiva vs. Conveyor Belt
Operational Benefits:
Training cycle time – 4days vs. half a day
Space utilization 80% reduction from traditional warehouse layout
Economic Analysis:
Order processing within warehouse elapse – 48mins to 4hrs to 12mins
Traditionally requires extra capital to bring operational time to 48mins –