Performance Level of Service Crew
CHAPTER I
INTRODUCTION
Background of the Study In today’s time, Hospitality Industry is one of the most successful businesses in the world. Hotels, Restaurants, Bars, and other businesses that are related to hospitality industry have been put up. These establishments aim to give accommodation, relaxation, experience and fulfill one’s luxury. Likewise, it gives job opportunities, improve the economic development of a country and businessmen are encouraged to invest in the country. According to Cariño, Beltran and de Ocampo, 2008, p.3, the scopes of the hospitality industry are the following: Lodging segment which includes hotels, motels, inns, resorts and pensions, Food and beverage segment which includes restaurants, fast-food and catering, Entertainment and Recreation which includes attractions, gaming, parks and clubs and Travel and tourism which includes transportation, travel agencies and tour operators. One of the most well-known scopes of hospitality industry is Food and Beverage segment. In any places you can see fine dining restaurant, Fast-food Restaurant and Cafeteria. Each of them offers unique food or menu and has their own level of services. For example, in a fine dining restaurant they offer full service, high-quality cuisine, an elegant ambiance and it is more expensive compared to a Fast-food Restaurant that caters to the people on the go. Fast-food Restaurants offer very affordable yet delicious foods and the place is very convenient to customers. According to Cariño, Beltran and de Ocampo, 2008, p.111, numerous foodservice establishments fulfill the needs of the young and adult market. A foodservice establishment refers to an operation that stores, prepares, serves and vends food for human consumption such as restaurants and fast food courts. Foodservice establishments cannot function without the service crew. Service crew performs their job in accordance with their job position. The doorman in a restaurant welcomes the customers;
INTRODUCTION
Background of the Study In today’s time, Hospitality Industry is one of the most successful businesses in the world. Hotels, Restaurants, Bars, and other businesses that are related to hospitality industry have been put up. These establishments aim to give accommodation, relaxation, experience and fulfill one’s luxury. Likewise, it gives job opportunities, improve the economic development of a country and businessmen are encouraged to invest in the country. According to Cariño, Beltran and de Ocampo, 2008, p.3, the scopes of the hospitality industry are the following: Lodging segment which includes hotels, motels, inns, resorts and pensions, Food and beverage segment which includes restaurants, fast-food and catering, Entertainment and Recreation which includes attractions, gaming, parks and clubs and Travel and tourism which includes transportation, travel agencies and tour operators. One of the most well-known scopes of hospitality industry is Food and Beverage segment. In any places you can see fine dining restaurant, Fast-food Restaurant and Cafeteria. Each of them offers unique food or menu and has their own level of services. For example, in a fine dining restaurant they offer full service, high-quality cuisine, an elegant ambiance and it is more expensive compared to a Fast-food Restaurant that caters to the people on the go. Fast-food Restaurants offer very affordable yet delicious foods and the place is very convenient to customers. According to Cariño, Beltran and de Ocampo, 2008, p.111, numerous foodservice establishments fulfill the needs of the young and adult market. A foodservice establishment refers to an operation that stores, prepares, serves and vends food for human consumption such as restaurants and fast food courts. Foodservice establishments cannot function without the service crew. Service crew performs their job in accordance with their job position. The doorman in a restaurant welcomes the customers;