Procurement
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
BACHELOR OF PURCHASING AND SUPPLIES MANAGEMENT
Y3S1
RELATIONSHIP MANAGEMENT
GROUP ASSIGNMENT
PRESENTED BY:
OGWANG ANTONY OCHIENG REG. NO. HD211-C007-0711/2011
PAULINE AVISA REG. NO. HD211-C007-0714/2011
LOICE WANJIRU REG. NO. HD211-C007-0800/2011
JONATHAN KIPRONO REG. NO. HD211-C007-0715/2011
ROSEMARY MUNDIA REG. NO. HD211-C007-0846/2011
MACHARIA MARTIN NGUGI REG. NO. HD211-C007-0710/2011
QUESTION: TO DISCUSS SOME LIKELY QUALITIES OF AN ATTRACTIVE CUSTOMER (BUYER) ASSUMING YOU ARE A SUPPLIER.
As a supplier, it is imperative that you deal with a buyer who has good and attractive qualities for ease of doing business.
These qualities are as discussed below 1. A buyer who communicates expectations clearly. The number one quality of a good customer is that they are able to express what they want and need. This ability is vital for a supplier to deliver the right product or service. A supplier can’t deliver what wasn’t asked for. As with pretty much every project of any sort that involves more than one person communication is the biggest factor in success. Poor communication will without a doubt cripple your project and it most often comes in one of two different forms. First there is slow communication. When clients take weeks to get back to you on simple updates projects drag and you don’t get paid. Additionally your motivation for the project will probably drop significantly causing you to take shortcuts when you finally do hear back on changes or approval or make assumptions when you don’t hear back. While your mindset may be that you just want to get this project out the door it could result in sub par work and a poor reflection of your capabilities. Second there is miscommunication. While your client may get back to you in a timely manner there is just something off between the two parties. This road can go
BACHELOR OF PURCHASING AND SUPPLIES MANAGEMENT
Y3S1
RELATIONSHIP MANAGEMENT
GROUP ASSIGNMENT
PRESENTED BY:
OGWANG ANTONY OCHIENG REG. NO. HD211-C007-0711/2011
PAULINE AVISA REG. NO. HD211-C007-0714/2011
LOICE WANJIRU REG. NO. HD211-C007-0800/2011
JONATHAN KIPRONO REG. NO. HD211-C007-0715/2011
ROSEMARY MUNDIA REG. NO. HD211-C007-0846/2011
MACHARIA MARTIN NGUGI REG. NO. HD211-C007-0710/2011
QUESTION: TO DISCUSS SOME LIKELY QUALITIES OF AN ATTRACTIVE CUSTOMER (BUYER) ASSUMING YOU ARE A SUPPLIER.
As a supplier, it is imperative that you deal with a buyer who has good and attractive qualities for ease of doing business.
These qualities are as discussed below 1. A buyer who communicates expectations clearly. The number one quality of a good customer is that they are able to express what they want and need. This ability is vital for a supplier to deliver the right product or service. A supplier can’t deliver what wasn’t asked for. As with pretty much every project of any sort that involves more than one person communication is the biggest factor in success. Poor communication will without a doubt cripple your project and it most often comes in one of two different forms. First there is slow communication. When clients take weeks to get back to you on simple updates projects drag and you don’t get paid. Additionally your motivation for the project will probably drop significantly causing you to take shortcuts when you finally do hear back on changes or approval or make assumptions when you don’t hear back. While your mindset may be that you just want to get this project out the door it could result in sub par work and a poor reflection of your capabilities. Second there is miscommunication. While your client may get back to you in a timely manner there is just something off between the two parties. This road can go