PromappCaseStudy McDonalds
Case Study
PROMAPP’S ONLINE PROCESSES DELIVER WINNING FORMULA FOR
McDONALD’S HR
Balancing the human resources requirements of
152 restaurants across the country is now a whole lot easier for McDonald’s Restaurants New Zealand thanks to the recent adoption of Promapp – a unique online process management solution.
The Auckland-based human resources team of
McDonald’s deals with the daily people needs of the organisation and its 9,000 employees nationwide.
This includes providing HR support and guidance to individual franchisees and restaurant managers for a range of employment focused procedures and protocols. A recommendation from its HR consultancy, Clarian
Human Resources, led McDonald’s to try Promapp, a decision that has ultimately delivered excellent benefits according to McDonald’s HR consultant
Josephine Knowles.
“We already had an online tool for managing employment issues, but no dedicated processes.
When evaluating options, we knew that it had to be simple – our people in the restaurants wouldn’t use process management systems if they weren’t completely user friendly,” says Josephine.
Promapp is a unique web based process management solution, offering a simple drill down system incorporating processes, work instructions and relevant documentation like forms and proforma letters. It also offers a central storeroom for all process related information which is easy to search and navigate.
For human resource practitioners, it provides the ability to clearly lay out processes for employee management – from hiring staff to dealing with misconduct or breach of behaviour, with the ability to attribute necessary documentation to each stage.
Promapp allows all processes to be changed live, on the system itself - a significant benefit for situations like legislation change where applying an old version of a process may break the law. Under
Promapp, when processes are changed, the online process is immediately live, removing the possibility of outdated documentation
PROMAPP’S ONLINE PROCESSES DELIVER WINNING FORMULA FOR
McDONALD’S HR
Balancing the human resources requirements of
152 restaurants across the country is now a whole lot easier for McDonald’s Restaurants New Zealand thanks to the recent adoption of Promapp – a unique online process management solution.
The Auckland-based human resources team of
McDonald’s deals with the daily people needs of the organisation and its 9,000 employees nationwide.
This includes providing HR support and guidance to individual franchisees and restaurant managers for a range of employment focused procedures and protocols. A recommendation from its HR consultancy, Clarian
Human Resources, led McDonald’s to try Promapp, a decision that has ultimately delivered excellent benefits according to McDonald’s HR consultant
Josephine Knowles.
“We already had an online tool for managing employment issues, but no dedicated processes.
When evaluating options, we knew that it had to be simple – our people in the restaurants wouldn’t use process management systems if they weren’t completely user friendly,” says Josephine.
Promapp is a unique web based process management solution, offering a simple drill down system incorporating processes, work instructions and relevant documentation like forms and proforma letters. It also offers a central storeroom for all process related information which is easy to search and navigate.
For human resource practitioners, it provides the ability to clearly lay out processes for employee management – from hiring staff to dealing with misconduct or breach of behaviour, with the ability to attribute necessary documentation to each stage.
Promapp allows all processes to be changed live, on the system itself - a significant benefit for situations like legislation change where applying an old version of a process may break the law. Under
Promapp, when processes are changed, the online process is immediately live, removing the possibility of outdated documentation