role of health care worker
50118195. CU1630 - PROMOTE COMUNICATION IN HEALTH AND SOCIAL CARE OR CHILDREN’S AND YOUND PEOPLE’S SETTINGS (L3) (3) (M).
1.1 Identify the different reasons people communicate
a. To express their feelings.
b. To express their needs.
c. To ask questions or to answer questions.
d. To reassure.
e. To share experience.
f. To socialise.
1.2 Explain how communication affects relationships in the work setting.
a. It helps to understand each other.
b. It can promote continuation of work in the sense that as staff and service users communicate they can update each other.
c. It helps transaction to go on smoothly
d. It helps the team to work effectively and efficiently.
2.2 Describe the factors to consider when promoting effective communication.
a. The Environment: that is temperature, noise, air, comfortability or settings.
b. Cultural differences: you need to know what the service users first language is and if they understand the English language. Example in the Ghanaian culture a child is not to talk back to an adult when an adult is talking or use some gestures. Also the tone of voice can mean different in other cultures so you need to understand the culture of the person you are dealing with.
c. Medium: example through sign language, written or email.
d. Physical health: Taking into account the service users ability or disability is very important and providing the best means to communicate. For example hearing loss, impaired vision, mobility problems or speech impairment.
e. Listening and hearing is another important factor that promotes effective communication.
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
Some people may use verbal communication, body language and facial expressions to express how they feel.
3.2 Identify barriers to effective communication
a. Lack of attention or interest of the receiver.
b. Different perception and viewpoint.
c. Language
1.1 Identify the different reasons people communicate
a. To express their feelings.
b. To express their needs.
c. To ask questions or to answer questions.
d. To reassure.
e. To share experience.
f. To socialise.
1.2 Explain how communication affects relationships in the work setting.
a. It helps to understand each other.
b. It can promote continuation of work in the sense that as staff and service users communicate they can update each other.
c. It helps transaction to go on smoothly
d. It helps the team to work effectively and efficiently.
2.2 Describe the factors to consider when promoting effective communication.
a. The Environment: that is temperature, noise, air, comfortability or settings.
b. Cultural differences: you need to know what the service users first language is and if they understand the English language. Example in the Ghanaian culture a child is not to talk back to an adult when an adult is talking or use some gestures. Also the tone of voice can mean different in other cultures so you need to understand the culture of the person you are dealing with.
c. Medium: example through sign language, written or email.
d. Physical health: Taking into account the service users ability or disability is very important and providing the best means to communicate. For example hearing loss, impaired vision, mobility problems or speech impairment.
e. Listening and hearing is another important factor that promotes effective communication.
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
Some people may use verbal communication, body language and facial expressions to express how they feel.
3.2 Identify barriers to effective communication
a. Lack of attention or interest of the receiver.
b. Different perception and viewpoint.
c. Language