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Technician Commission Case Study

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Technician Commission Case Study
CAE could make the call better if he was able to provide empathy and assurance statement to start the call right. He could have resolved the issue in a timely manner if he was able to follow all the LOQs properly.
CAE should disclose the possible charge for the technician visit, and prevent the customer to call back and complain about the charge. DSAT score could have been avoided if he ends the call with an effective recap and shares SSO for customer's future reference.
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