The Impact of Training on Employees Performance

Relationship of training with Employees’ Performance in Hoteling Industry Case of Pearl Continental hotels in Pakistan
Fakhar Ul Afaq1, Anwar Khan2
Abstract One of the most important aspects in the contemporary hoteling industry is employees’ acquaintance with new methods and techniques of Hotel management through training. In fact training is formal as well as an informal process, which is carried out for improving the performance of employees. Therefore the implementation of an effective training process at all levels of management has a significant impact on the performance of the employees. The present study has examined the relationship between the different training courses and the resultant performance of the employees in completing different tasks at the Pearl Continental Hotels situated at three big cities of Pakistan, i.e., Karachi, Rawalpindi, & Peshawar. Specifically this study has investigated the relationship between the employees’ training factors like, age, gender, experience, time spent on training & Overall scores achieved in training examinations and the six performance dimensions,i.e.1) work safety,

2) job preparedness, 3) hotel hygiene, 4) physical maintenance of rooms, 5) interactions with guests, 6) preparation for serving customers in different ways.
Data was collected through a questionnaire which contained both “employees training profile” & “performance inventory”. Data was analyzed by development of multi regression model in order to calculate R2 values for individual training factors and knowing its strength of relationship with performance dimensions. A significant relationship was found between the employees training and their resultant performance in accomplishing different tasks. It was found that those employees who have taken trainings were more capable in performing different task & vice versa. It is recommended that the some of prevalent problems related to delivery of different services to targeted customers in the

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