negative results from the absence of effective communication.An experiments confirm that communication is vital in producing or improving cooperation (Luft, 2016).A group meeting and also training are an appropriate solution to address the situation right away.By having this meeting will enable the groups to work together to remedy the situation in a way they are. Another approach would be management can assist dealing with the consequences of dissatisfied staff by considering the five key characteristics of an effective member.
These are cooperating, coordinating, communication, comforting and conflict resolving. Cooperation between team members and team leader is the most important key in effective workplaces. It maintains the work relationship and built trust among members which makes it easier to carry out organisational activities to achieve organisational goal. Good coordination and good communication skills help team leaders to interact with team members on the best way to achieve organisational goal. A regular communication and coordination is important for effective team.Also by communicating more often can help CEOs and leaders of Lush understand what the staff feels about the job,for example , the changes to the uniform as they feel like prisoners.Team leaders should be able to comfort members and settle their discrepancies effectively. Leadership ability to solve conflict and other issues will enhance member productivity and lead to high performance (Kets de,
2005). Also to be an effective leader and to have a successful work environment and staff, it would be best to consider ways that will increase that both team members and leaders agreed on and satisfied with the outcome.This is by every member should be agreed on how to work towards achieving organisational goal. Increase homogeneity team members rather than heterogeneity, and enhance interaction within leaders and teams. Building trust among team members and make sure they have the trust of the team leader will support team decisions and able to adapt to changes (Dirks, 2000). Other relevant aspects of management as observed when mentioned by the CEO in 2007 , the staff and the company were under stressed and did not work properly. The CEO then sent Linda , Director of communication for Lush to go undercover for 4 days. She joins the front line to work in disguise and find ways to improve the company.