Tutor Feedback Essay
Tutor Feedback Form Name of learner: | Tresor Mundabi | Programme: | | L2 Business & Administration | Unit Number: | Unit 2 | PASS | NO | RESUB | YES | Date: | 08/03/13 | Tutor | Joanne Dunn | Signature: | J Dunn | | | | Total Time : | 105 mins |
Type of Contact (please circle) | Face to Face | Telephone | E-mail | RWF/Assessment | Other |
Hi Tresor,Thank you for submitting your Unit Two Assessment. I have marked the assessment and provided some feedback below. There are amendments to be made to ensure all learning outcomes and assessment criteria have been successfully achieved, and I have highlighted these amendments in bold. If you need any help before resubmitting the assessment please v-mail me. Section One – Understanding how to make and receive telephone calls1. Well done Tresor, you have correctly identified two different features of a telephone system and explained how they are used and when they would be used. 2. A good answer highlighting procedures for making and receiving calls and the reasons for portraying a positive image of yourself and the business when doing so. Section 2 – …show more content…
Understand how to handle mail1. Thank you Tresor, you have highlighted different types of mail, how it should be handled and shown some of the consequences if such mail is not handled correctly – money and customers can be lost and the reputation of the business affected.2. Royal Mail and UKMail – courier services can both be use to deliver external mail, thank you Tresor. For internal mail services you have correctly identified the Intranet. Royal Mail bags will be used to deliver external mail, can you therefore identify a further internal mail service? Think about company mail room, notice boards, what kind of envelopes you may use for example.3. Comparing prices through using comparison sites is one way of calculating and checking mail costs as you explain Tresor. What factors regarding the mail (size for example) would you need to consider before costs can be calculated and compared? Section 3 – Understand how to use different types of office equipment1. Telephone and photocopiers are two different pieces of office equipment, thank you Tresor. A filing cabinet would be a piece of office furniture rather than equipment. Can you add any further types of office equipment and explain what they may be used for? What is the most common piece of office equipment (what are you using to complete this course)?2. A good attempt, however, your answer would benefit from a little more detail :Its important to follow those instructions to protect the equipment from abuse (maintenance) – can you expand on this please Tresor. How does it protect equipment from abuse – what are the consequences if this does not happen?and the person using the equipment from injuring themselves(Health and Safety). – can you expand on this Tresor – how do instructions ensure the health & safety of users?Its also important to keep the equipment as efficient – it is important that machinery is efficient, how do instructions help you do this?as possible and manufacturer's guarantees – Will following instructions mean any guarantees or warranties are not invalidated, how will this help the business, will it save money? 3. You are right Tresor, keeping equipment clean, hygienic and ready for the next user will help look after the health & safety of users and with efficiency. If you leave equipment clean for others it will show them you care, this will increase moral then hopefully productivity, creating a happier and more productive working environment for all.Section 4 – Understand how to keep waste to a minimum in a business environment1. Waste can affect a business in many negative ways as your answer highlights Tresor. Reducing waste, will reduce prices, increase profit margins, create a cleaner working environment and protect the reputation of the business. 2. For this question Tresor can you look at who or what can cause waste in a business environment. It may help if you identify different types of waste and then look at who or what will cause such waste. Use unit 2, session 4, page 6 of the course materials to help you further.3. Ensuring employees understand techniques and procedures (this could be done through training) and amending process, including bringing in financial penalties can help reduce waste in a business environment, thank you Tresor. You could also use techniques such as lean production or recycling. Section 5 – Know how to make arrangements for meetings 1. You have identified three different types of meetings, thank you Tresor. Can you expand your main features of each? Who may attend, what the meetings may be about and where the meetings may be held for example.2. Your answer appears to have been copied from the course materials Tresor which is not allowed. Can you please delete and then fully re-write in your own words.Look at the logistical information needed and explain why you should confirm it.Look at the content needed and explain why this should be understood and confirmed.What resources may you need and why.How should you arrange the meeting - Send out invites, confirm attendance, check special requirements or dietary needs of guests for example? Section 6 – Understand procedures for organising travel and accommodation arrangements 1. You are right Tresor, confirmation of travel is sought so that mistakes are not made. Mistakes can cause time and money to be wasted and the reputation of the business negatively affected.2. You have made a good start here Tresor, can you follow my feedback highlighted in red below to help you fully answer this question please? Travel and accommodation arrangements | Procedures | international flights | contact travelling agency to book the flight Would you compare prices, would you check budget, check requirements of traveller, how would you get traveller to and from airport, would you need to organise foreign currency, passports, visas, what records of travel would you need?
| hotel | you need to book an hotel for the appropriate dateHow would you book hotel, would you compare prices, would you check budget, check requirements of traveller, what records of travel would you keep? | national rail services | go to the train station (can also be done on the internet) to book the ticket and look at the depart time and arrive time Would you compare prices, would you check budget, check requirements of traveller, how would you get traveller to and from station, what records of travel would you need?
| local travel | you can use public transports(with the bus time in mind) or can also use personal transport.How would traveler know where to go, would you organise timetable, would traveler need expenses, what records of travel should be kept? |
3. Keeping records of travel can help a business financially and keep it well organised, thank you Tresor. It can also help with past and future knowledge and make information retrieval easier.Section 7 – Understand diary management procedures1. A diary can be used to keep records of information (where, when and what is needed) – can you tell me how this helps you and others? If you didn’t write them in a diary would you forget them for example? 2. Thank you Tresor you have correctly identified the 5 W’s which can be used to help you successfully maintain a diary system.Section 8 – Understand the purpose of delivering effective customer service and how to do so 1. A good answer explaining the difference between internal and external customers. An example of an internal customer in a supermarket could be a shop floor assistant receiving stock from the warehouse. The external customer could be the grocery shopper doing their weekly shop.2. Excellent points Tresor, you have clearly explained why you should meet or exceed your customers requirements.3. Well done, you have highlighted ways of building positive relationships with your customers and explained why this should be done. Happy customers are loyal customers, without customers there would be no business. 4. A good answer, you have highlighted some of the various forms of feedback customers can use to demonstrate their demands and needs. Section 9 – Understand the purpose of reception services and how to follow reception procedures1. A receptionist will often give a first impression of a business as you state Tresor – can you tell me why? What tasks or responsibilities may they have, why should they be carried out effectively, in a friendly manner and efficiently? 2. You have made a good start here Tresor, can you expand your answer just a little further please? How should a receptionist look and why? How should they communicate and why? How should they behave and why? If you were scruffy or unclean, if you didn’t smile or acknowledge visitors, if you were rude or unhelpful what would visitors think, what would this mean for the business?3. Your answer is a little brief here Tresor and would benefit from lots more detail. Can you please explain how a receptionist looks after the entry and departure of visitors? How he/she looks after the security of employees, visitors, the building and information? How does he/she follow confidentiality procedures? How do you keep confidential information safe and secure? Do you use computer passwords, keep confidential paperwork filed away, do you hold confidential conversations in front of visitors for example?Thank YouJoanne |
ACTION PLAN
ACTION REQUIRED | DATE ACTION REQUIRED BY | ACTION COMPLETED (signed by tutor) | Sec 2 – Q2, Q3Sec 3 – Q1, Q2Sec 4 – Q2Sec 5 – Q1, Q2Sec 6 – Q2Sec 7 – Q1Sec 9 – Q1, Q2, Q3 | 15th March | | | | | | | | | | | | | | | | | | | | | | |
Type of Contact (please circle) | Face to Face | Telephone | E-mail | RWF/Assessment | Other |
Hi Tresor,Thank you for submitting your Unit Two Assessment. I have marked the assessment and provided some feedback below. There are amendments to be made to ensure all learning outcomes and assessment criteria have been successfully achieved, and I have highlighted these amendments in bold. If you need any help before resubmitting the assessment please v-mail me. Section One – Understanding how to make and receive telephone calls1. Well done Tresor, you have correctly identified two different features of a telephone system and explained how they are used and when they would be used. 2. A good answer highlighting procedures for making and receiving calls and the reasons for portraying a positive image of yourself and the business when doing so. Section 2 – …show more content…
Understand how to handle mail1. Thank you Tresor, you have highlighted different types of mail, how it should be handled and shown some of the consequences if such mail is not handled correctly – money and customers can be lost and the reputation of the business affected.2. Royal Mail and UKMail – courier services can both be use to deliver external mail, thank you Tresor. For internal mail services you have correctly identified the Intranet. Royal Mail bags will be used to deliver external mail, can you therefore identify a further internal mail service? Think about company mail room, notice boards, what kind of envelopes you may use for example.3. Comparing prices through using comparison sites is one way of calculating and checking mail costs as you explain Tresor. What factors regarding the mail (size for example) would you need to consider before costs can be calculated and compared? Section 3 – Understand how to use different types of office equipment1. Telephone and photocopiers are two different pieces of office equipment, thank you Tresor. A filing cabinet would be a piece of office furniture rather than equipment. Can you add any further types of office equipment and explain what they may be used for? What is the most common piece of office equipment (what are you using to complete this course)?2. A good attempt, however, your answer would benefit from a little more detail :Its important to follow those instructions to protect the equipment from abuse (maintenance) – can you expand on this please Tresor. How does it protect equipment from abuse – what are the consequences if this does not happen?and the person using the equipment from injuring themselves(Health and Safety). – can you expand on this Tresor – how do instructions ensure the health & safety of users?Its also important to keep the equipment as efficient – it is important that machinery is efficient, how do instructions help you do this?as possible and manufacturer's guarantees – Will following instructions mean any guarantees or warranties are not invalidated, how will this help the business, will it save money? 3. You are right Tresor, keeping equipment clean, hygienic and ready for the next user will help look after the health & safety of users and with efficiency. If you leave equipment clean for others it will show them you care, this will increase moral then hopefully productivity, creating a happier and more productive working environment for all.Section 4 – Understand how to keep waste to a minimum in a business environment1. Waste can affect a business in many negative ways as your answer highlights Tresor. Reducing waste, will reduce prices, increase profit margins, create a cleaner working environment and protect the reputation of the business. 2. For this question Tresor can you look at who or what can cause waste in a business environment. It may help if you identify different types of waste and then look at who or what will cause such waste. Use unit 2, session 4, page 6 of the course materials to help you further.3. Ensuring employees understand techniques and procedures (this could be done through training) and amending process, including bringing in financial penalties can help reduce waste in a business environment, thank you Tresor. You could also use techniques such as lean production or recycling. Section 5 – Know how to make arrangements for meetings 1. You have identified three different types of meetings, thank you Tresor. Can you expand your main features of each? Who may attend, what the meetings may be about and where the meetings may be held for example.2. Your answer appears to have been copied from the course materials Tresor which is not allowed. Can you please delete and then fully re-write in your own words.Look at the logistical information needed and explain why you should confirm it.Look at the content needed and explain why this should be understood and confirmed.What resources may you need and why.How should you arrange the meeting - Send out invites, confirm attendance, check special requirements or dietary needs of guests for example? Section 6 – Understand procedures for organising travel and accommodation arrangements 1. You are right Tresor, confirmation of travel is sought so that mistakes are not made. Mistakes can cause time and money to be wasted and the reputation of the business negatively affected.2. You have made a good start here Tresor, can you follow my feedback highlighted in red below to help you fully answer this question please? Travel and accommodation arrangements | Procedures | international flights | contact travelling agency to book the flight Would you compare prices, would you check budget, check requirements of traveller, how would you get traveller to and from airport, would you need to organise foreign currency, passports, visas, what records of travel would you need?
| hotel | you need to book an hotel for the appropriate dateHow would you book hotel, would you compare prices, would you check budget, check requirements of traveller, what records of travel would you keep? | national rail services | go to the train station (can also be done on the internet) to book the ticket and look at the depart time and arrive time Would you compare prices, would you check budget, check requirements of traveller, how would you get traveller to and from station, what records of travel would you need?
| local travel | you can use public transports(with the bus time in mind) or can also use personal transport.How would traveler know where to go, would you organise timetable, would traveler need expenses, what records of travel should be kept? |
3. Keeping records of travel can help a business financially and keep it well organised, thank you Tresor. It can also help with past and future knowledge and make information retrieval easier.Section 7 – Understand diary management procedures1. A diary can be used to keep records of information (where, when and what is needed) – can you tell me how this helps you and others? If you didn’t write them in a diary would you forget them for example? 2. Thank you Tresor you have correctly identified the 5 W’s which can be used to help you successfully maintain a diary system.Section 8 – Understand the purpose of delivering effective customer service and how to do so 1. A good answer explaining the difference between internal and external customers. An example of an internal customer in a supermarket could be a shop floor assistant receiving stock from the warehouse. The external customer could be the grocery shopper doing their weekly shop.2. Excellent points Tresor, you have clearly explained why you should meet or exceed your customers requirements.3. Well done, you have highlighted ways of building positive relationships with your customers and explained why this should be done. Happy customers are loyal customers, without customers there would be no business. 4. A good answer, you have highlighted some of the various forms of feedback customers can use to demonstrate their demands and needs. Section 9 – Understand the purpose of reception services and how to follow reception procedures1. A receptionist will often give a first impression of a business as you state Tresor – can you tell me why? What tasks or responsibilities may they have, why should they be carried out effectively, in a friendly manner and efficiently? 2. You have made a good start here Tresor, can you expand your answer just a little further please? How should a receptionist look and why? How should they communicate and why? How should they behave and why? If you were scruffy or unclean, if you didn’t smile or acknowledge visitors, if you were rude or unhelpful what would visitors think, what would this mean for the business?3. Your answer is a little brief here Tresor and would benefit from lots more detail. Can you please explain how a receptionist looks after the entry and departure of visitors? How he/she looks after the security of employees, visitors, the building and information? How does he/she follow confidentiality procedures? How do you keep confidential information safe and secure? Do you use computer passwords, keep confidential paperwork filed away, do you hold confidential conversations in front of visitors for example?Thank YouJoanne |
ACTION PLAN
ACTION REQUIRED | DATE ACTION REQUIRED BY | ACTION COMPLETED (signed by tutor) | Sec 2 – Q2, Q3Sec 3 – Q1, Q2Sec 4 – Q2Sec 5 – Q1, Q2Sec 6 – Q2Sec 7 – Q1Sec 9 – Q1, Q2, Q3 | 15th March | | | | | | | | | | | | | | | | | | | | | | |