Understand factors that influence communication and interpersonal interaction in health and social care environments
Unit 1-Task 2
P3, P3, M2, D1
Understand factors that influence communication and interpersonal interaction in health and social care environments
This booklet is about people who may have difficulty communicating with someone else and may need extra added help and how to overcome the communication barrier.
One to one between a care worker and a service user who has a hearing impairment. It is morning and the service user is just getting up after a difficult night’s sleep and in turn will be having breakfast in the main dining room.
Argyle’s stages of communication cycle is a 6 stage cycle made up of-an idea occurs, message coded, message sent, message received, message decoded and message understood.
First stage-Ideas occur
You think of something that you want to communicate. It might be an idea or to persuade someone to do something. Communication always has a purpose.
Second stage-Message coded
You think about how you are going to communicate and figure out what form it’s going to be in for example, spoken or sign language. You put this into your head.
Third stage-Message sent
You sent the message in the way that you want to communicate.
Fourth Stage-Message received
The other person you have communicated with senses that you have sent a message has been sent for example, hearing you speak or seeing your signs.
Fifth Stage-Message decoded
The other person has to interpret what you have said/signed. This is known as decoding.
Sixth Stage-Message Understood
If you have communicated clear enough for the other person to understand and the other person has listened, there will be no barriers to the communication therefore the other person understand your ideas. They show you this by giving you feedback for example sending you a message back.
As the carer enters the service users room on a one to one basis to wake them up for breakfast it is dark. The first thing they must do is turn the light on this is so they can both see
P3, P3, M2, D1
Understand factors that influence communication and interpersonal interaction in health and social care environments
This booklet is about people who may have difficulty communicating with someone else and may need extra added help and how to overcome the communication barrier.
One to one between a care worker and a service user who has a hearing impairment. It is morning and the service user is just getting up after a difficult night’s sleep and in turn will be having breakfast in the main dining room.
Argyle’s stages of communication cycle is a 6 stage cycle made up of-an idea occurs, message coded, message sent, message received, message decoded and message understood.
First stage-Ideas occur
You think of something that you want to communicate. It might be an idea or to persuade someone to do something. Communication always has a purpose.
Second stage-Message coded
You think about how you are going to communicate and figure out what form it’s going to be in for example, spoken or sign language. You put this into your head.
Third stage-Message sent
You sent the message in the way that you want to communicate.
Fourth Stage-Message received
The other person you have communicated with senses that you have sent a message has been sent for example, hearing you speak or seeing your signs.
Fifth Stage-Message decoded
The other person has to interpret what you have said/signed. This is known as decoding.
Sixth Stage-Message Understood
If you have communicated clear enough for the other person to understand and the other person has listened, there will be no barriers to the communication therefore the other person understand your ideas. They show you this by giving you feedback for example sending you a message back.
As the carer enters the service users room on a one to one basis to wake them up for breakfast it is dark. The first thing they must do is turn the light on this is so they can both see