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What Are the Main Barriers to Effective Communication Within an Organisation and How Can They Be Resolved?

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What Are the Main Barriers to Effective Communication Within an Organisation and How Can They Be Resolved?
Principles of Management Assignment 1 SBMG 4007 Submission deadline 25 March 2011 Student ID 090001

Wilson D. Lagos

What are the main barriers to effective communication within an organisation and how can they be resolved?

Submitted to The University of Wales-Lampeter in fulfilment of the requirements for the degree of Bachelor of Arts (Business Management) University of Wales-Lampeter Prifysgol Cymru Llanbedr Pont Steffan 2011

SBMG4007

Assignment 1

Table of Contents

Executive Summary ....................................................................................................................... 2 Introduction.................................................................................................................................... 2

What are the main barriers to effective communication within an organization? ......................... 4 1. 2. 3. 4. 5. Information overload and competition information .................................................... 4 Inadequate filters for messages ................................................................................... 4 An unsuitable environment .......................................................................................... 5 Speech barriers ............................................................................................................ 5 Noise ............................................................................................................................ 5

How can they be resolved? ........................................................................................................... 5 1. 2. 3. 4. 5. 6. 7. 8. 9. Reducing excessive information .................................................................................. 5 Message complexity...................................................................................................... 6 Avoiding competition among


Bibliography: Armstrong, M., 2004. How to Be an Even Better Manager: A Complete A-Z of Proven Techniques and Essential Skills 6th ed., Kogan Page. Bennett, R., 1994. Personal Effectiveness 2nd ed., Kogan Page. Boddy, D., 2002. Management: An Introduction 2nd ed., Pearson Education. Dessler, G., 1994. Managing Organizations in an Era of Change, Dryden Press. Handy, C.B., 1986. Understanding Organizations 3rd ed., Facts On File Inc. Martin Hahn, Overcoming Communication Barriers in Organizations. Available at: http://ezinearticles.com/?Overcoming-Communication-Barriers-inOrganizations&id=1033424 [Accessed March 14, 2011]. Mintzberg, H., 2007. Mintzberg on Management, Free Press. Nokia, 2011. Nokia - First GSM call - The move to mobile - Story of Nokia - Company - About Nokia. Available at: http://www.nokia.com/about-nokia/company/storyof-nokia/the-move-to-mobile/first-gsm-call [Accessed March 14, 2011]. Ober, S.O., 2007. Contemporary Business Communication Seventh Edition 007th ed., South-Western College Pub. The Wall Street Journal, Full Text: Nokia CEO Stephen Elop’s ‘Burning Platform’ Memo - Tech Europe - WSJ. Available at: http://blogs.wsj.com/techeurope/2011/02/09/full-text-nokia-ceo-stephen-elops-burning-platform-memo/ [Accessed March 14, 2011]. Weinberg, E., Flee the burning platform. Available at: http://www.sdnn.com/sandiego/2011-03-09/jobs-careers-employment/careercolumns/flee-the-burning-platform#ixzz1GCMzYlUS [Accessed March 14, 2011]. Wilson Lagos 090001 Page 9 of 9
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