codes of practice relating to diversity‚ equality‚ inclusion and discrimination in adult social care setting. • Human Rights Act – was an Act passed by law in the UK in 1998. This Act means that everyone can defend their own rights within the UK court of law. • Equality Act – is legislation put in place to support to give equal right and give opportunity to individuals regardless of age‚ gender‚ whether there a disability‚ sex orientation‚ race and cultures. Within health and social care this legislation
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Communication is the imparting or exchanging of information by speaking‚ writing‚ or using some other medium. With in all health and social care settings workers have to talk to service users. It’s important that they are communicated to in the correct way to way and they are made to feel accepted and respected. Verbal communication Verbal communication is getting across a message‚ idea‚ or feeling through the use of mouth. Verbal communication is the main way of communicating face-to-face. The
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Identify two changes to personal information which you must report to your employer · Change of address · Change in marital status · Change of next of kin Biv Describe the procedure to follow if you wanted to raise a grievance at work. You may describe this in writing or produce a flow chart or diagram he grievance should be raised verbally with your immediate superior. This should be done in confidence giving full detials and sufficient time to consider the facts of the case and where appropriate
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1.1 Equality is having freedom from discrimination‚ the promotion of equal opportunities and when working in social care‚ workers must not discriminate or condone discrimination. Diversity is having the right to be different‚ the treatment of each person as an individual‚ respect and promote individual views. Also respecting different people’s values and cultures. Inclusion is inclusive practice to provide support that people need‚ in order to live their lives as fully as possible. It works by
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Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. 1. to communicate how we feel 2. to communicate what we need 3. to build relationship with other people 4. to get informations we want Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals - efective communication is important because we
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Title Principles of diversity‚ equality and inclusion in adult social care settings Ref 33 Level 3 Credit value 2 Learning outcomes The learner will: Assessment criteria The learner can: 1. Understand the importance of diversity‚ equality and inclusion 1.1 Explain what is meant by Diversity Differences in choices‚ character or style. All individuals are different and unique. They all have the right to be supported by this concept. Equality Being equal to all no matter what life situations
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Improving Patient Satisfaction in Health Care Settings Quantitative Analysis of Business MBAM 5223B Session 7 Article Summary #1 April 05‚ 2014 Health-care managers are tasked with addressing many organizational aspects including patient satisfaction. Patient satisfaction is clearly one of the critical priorities for managers. There has been many patient satisfaction studies to respond to the need of improving patient satisfaction. In order to develop an effective intervention
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Model Assignment (Learner Extract) Issued September 2012 OCR Level 3 Cambridge Technicals in Health and Social Care Unit 1: developing effective communication in health & social care Please note: This OCR Cambridge model assignment may be used to provide evidence for the unit identified above. Alternatively‚ centres may ‘tailor’ or modify the assignment within permitted parameters (see Information for Teachers). It is the centre’s responsibility to ensure that any modifications
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Learning outcome 1.4 – Explain ethical dilemmas and conflicts that can arise when providing care‚ support and protection to users of HSC. Alternatively explain what you would do if you are in any of the following situations‚ and show your understanding of what a dilemma is. You need to use this case scenarios in order to answer LO 1.4. 1. A pregnant woman is killed from injuries sustained in a car wreck‚ but the foetus may still be able to sustain life by keeping the mother on life support. The
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Principles of communication in adult care settings Understand why communication is important in adult social care settings 1.1 Different reasons people communicate Express emotions Exchange information Express views Share experiences Socialise Establish relationships 1.2 Effective communication between customers and careers means the customer gets the care they require and helps make the carer aware of any problems the customer may have. Careers need to be able to let other careers
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