model 6 INTRODUCTION From the last few decades of the 20th century until now‚ several forms of organisation have been widely-researched. It is extensively recognised that each of organization types has different cultural attributes. Numerous studies in this field reveal the impact of organisational culture on the performance and efficiency of an organization. Which organisational cultural model is suitable to fit the fast-changing world economic situation has long been a contentious issue. Regardless
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Internship Report Customer Satisfaction: A Study on Bank Alfalah Limited Exam Roll: 020016 Internship Report on Customer Satisfaction: A Study on Bank Alfalah Limited Prepared For: Chairman Internship Placement Committee Prepared By: Exam Roll No.: 020016 Registration No.: 18122 4th Year‚ 8th Semester Batch No.: 12th‚ BBA Program Academic Session:
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The major causes of job satisfaction‚ how does job satisfaction impact productivity‚ absenteeism and turnover and how employee satisfaction is related to customer satisfaction in organizations. Job satisfaction is described as a positive feeling about a job resulting from an evaluation of its characteristic (Essentials of Organizational Behavior 10 edition‚ Stephen Robbins/Timothy Judge). According to Locke and Lathan (1976) the definition of job satisfaction is a pleasurable or positive emotional
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“Don’t be a settler‚ get rid of cable and upgrade to Direct TV.” This phrase in the “The Settlers: Satisfaction” ad makes viewers question if they are not getting the most out of life. This ad begins in a regular urban neighborhood with one old time farm house situated in the middle. The family shown are old fashioned people who live off the land. The mother asks the father why they don’t switch to Direct TV. The father insists they are settlers and‚ since they are settlers‚ it means they can ‘settle’
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Employee Involvement Programs at MOBILINK MOBILINK recognises individual differences Mobilink believes that Employees have different needs. Do not treat them all alike. Mobilink spend the time necessary to understand what is important to each employee. This will allow mobilink employee to individualize goals‚ level of involvement‚ and rewards to align with individual needs. Recognising External Factors along with Internal Factors The managers and employees at Mobilink agrees that
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“A STUDY ON RETAILER SATISFACTION IN SALES OF AAVIN PRODUCTS” Undergone at AAVIN DAIRY AMBATHUR Submitted In Partial Fulfillment Of The Requirement For The Award of the Degree Of MASTER OF BUSINESS ADMINISTRATION By M.ANAS AHED (35080042) Under The Guidance of Prof S.SUNDARARAJAN Department of Business Administration S.R.M. UNIVERSITY Kancheepuram-603203. 2010 S.R.M SCHOOL OF MANAGEMENT This is to certify that the bonafide project work submitted by M.ANAS AHMED (35080042) student
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2.1. Customer satisfaction definitions. Customer satisfaction has also been defined by another author as the extent to which a product’s perceived performance matches a buyer’s expectations (Kotler et al.‚ 2002‚ p. 8). According to Schiffman & Karun (2004) Customer satisfaction is defined as “the individual’s perception of the performance of the products or services in relation to his or her expectations” customer satisfaction could be the pleasure obtained from consuming an offer.
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Beverly M. Ford Hourly Rounding: A Strategy to Improve Patient Satisfaction Scores P atient satisfaction is an important phenomenon in the health care industry. Health care organizations continually seek innovative approaches to boost patient satisfaction scores. Several studies uncovered nursing behaviors essential to patient satisfaction. Patients value the nurse-patient relationship‚ as well as time spent with them‚ continuity of care‚ trust‚ compassion‚ respect‚ safety‚ understandable
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Concept of Patient Satisfaction Nursing theories gives directions and guidance for structuring nursing practice and also these theories are the part of nursing education and research. Many of the nursing theories are based on the concept of caring. Watsons Human caring theory one of the well-known caring theory. The institution I work for uses the caring model which is based on the human caring theory of Jean Watson. “Transpersonal Caring Relationship” is the foundation of her theory. Watson based
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INTRODUCTION 1.1 OVERVIEW We live in an era where telecommunications services hold a central role in every sphere of our lives (Came‚ 1984). Marketers argue with compact confidences that these emerging technologies have the ability to develop our lives and improve it in many ways (Risto‚ 2002). Moreover‚ it has facilitated the instantaneous cost reduction and quality improvement by offering different services by the companies (Douligeris and Pereira‚ 1984). The deregulation in the INDIAN telecommunication
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