1 Improve Customer Satisfaction Running Head: Improve the Customer Satisfaction Improving the Customer Satisfaction in Hospitality Industry Zhang Hexin Tianjin University of Commerce TUC-FIU Cooperative School HFT3453 Lodging Operations Control Professor: Tao wei Date: April 14‚ 2012 2 Improve Customer Satisfaction Abstract This research paper aims to give the clearly definition of the customer satisfaction and give the substantial strategies to improve the customer satisfaction. From
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1.0 Introduction The tourism industry in Malaysia has grown immensely due to its potential and unique competitive edge. The sector has increased its importance within the Malaysian economy‚ since the 1990’s according to Bashir‚ M. and Ahmad‚ N.‚ et al. (2008). It carries on to be a leading foreign exchange achiever‚ continually acting as a crucial contributor to the Gross Domestic Product (GDP) growth‚ business and employment opportunity‚ investments‚ and empowering the balance of payments
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interviewing some staff that also working in the property‚ the effects that influence the staff‚ the customer and the management itself‚ then consider few points of recommendation and conclusion about the issue. There is always a major issues in a hospitality industry‚ because in a property such as hotel or resort‚ there are a huge range of department such as housekeeping‚ food and beverages and front office‚ each department has their own function to aim and achieve a same goal which is maintain the brand
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EFFECT OF PEST INFESTATION IN THE HOSPITALITY INDUSTRY ASSESSMENT OF THE EFFECTS IF PEST INFESTATION IN THE HOSPITALITY INDUSTRY There are so many ways that pest infestation can have negative impact in the hospitality establishment which ranges from profit losses to lower employee morale‚ legal actions in form of fines‚ sanctions‚ closure of the hospitality premises‚ health risk etc. pest infestation not only destroy the hospitality reputation but can also cause physical damage to the structure
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HM 211 Study Guide One CHAPTER ONE Hospitality: comes from French word “hospice” and Latin word “hospitium” Pineapple legend: sea captains arriving home brought fruit back; sign of safe return Pineapple tradition: symbol of welcome‚ friendship‚ and hospitality; recognizes for concept of SERVICE Origins of hospitality: -Summarians: after becoming farmers‚ they began writing‚ inventing money‚ creating pottery‚ making tools‚ producing beer -taverns provided places for locals to
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Case Study of Leadership and Management Style in the Hospitality Industry Errika Bates Business Management 333‚ section A Ryan Butt November 27‚ 2010 Leadership and Management Style in the Hospitality Industry Introduction In discussing the paper about leadership and the managing hospitality businesses Central Florida Investment/Westgate Hotels and Resorts according to Williams‚ (2009-2010) states that a leader is concerned with doing the right thing and focuses on their vision
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EMERGING INDUSTRY PRACTICES IN HOSPITALITY OPERATIONS Dr. Kshitiz Sharma‚ Email i.d.- sharmak23@gmail.com ABSTRACT Hospitality business is in transition stage‚ shaping itself better‚ less expensive‚ more user and environment friendly and ethical in approach. It’s good for all of them who believe tourism and hospitality a sustainable product. The present study is on emerging trends in operational areas of hospitality and hotels particularly. The scope of the present study is limited to
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ASSIGNMENT ON “GO GREEN CONCEPT IN HOSPITALITY INDUSTRY” Course: Housekeeping Management Go green concept: Few years ago when climate change really started to come into focus and people began to think how to protect our mother Earth and of the ways to create a sustainable hospitality industry‚ many hotels and resorts started their green programs being a first choice for many guests and travelers since last decade. Governments are also encouraging their people to go green while
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The hospitality industry is exceptionally assorted and worldwide. They might be physiological prudent social and mental (fulfilment of necessities identifying with self-regard‚ status and security.Hospitality items incorporate: convenience‚ transportation‚ voyage operators‚ servicees‚ taxi drivers‚ merchants‚ stimulation‚ nourishment and refreshments‚ emporiums and shopping arcades etc.(Andrews‚2007) The hospitality industry in India is a 3.5 trillion dollar service segment within the worldwide
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• Steady employee turnover at restaurants is an issue that most hospitality business owners face. • Turnover becomes especially high when the economy is doing well as employees see more opportunities arise. • In 2011‚ turnover rates increased for 47 percent of the restaurants interviewed. • Reduced spending in poor economic periods causes restaurants to decrease the number of employees they retain. • The lack of advancement‚ poor working conditions and transient nature of the work force may
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