International Journal of Business and Management August‚ 2009 Salesperson Professional Selling and the Effect on Buyer and Salesperson Relationship Maznah Wan Omar Faculty of Business Management‚ Universiti Teknologi MARA Kedah‚ Malaysia Tel: 60-4-4562-550 E-mail: maznah199@kedah.uitm.edu.my Kamaruzaman Jusoff (Corresponding author) Department of Forest Production‚ Faculty of Forestry‚ Universiti Putra Malaysia 43400 UPM Serdang‚ Selangor‚ Malaysia Tel: 60-3-8946-7176 E-mail:
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BOOK REVIEW OF THE CHANGE MONSTER THE HUMAN FORCES THAT FUEL OR FOIL CORPORATE TRANSFORMATION AND CHANGE AUTHOR: JEANIE DANIEL DUCK By: Rhonda Johnson MANAGEMENT 4426/G Spring 2007 EXECUTIVE SUMMARY: Jeanie Duck‚ author of The Change Monster proposes a plan‚ which she calls the Change Curve‚ to deal with the emotional dynamics humans face when confronted with a major change. The Change Curve was developed by Ms. Duck after years of experiences dealing with
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resonating with the target markets using the company’s plumb line (the business of the business) as its central reference. 5) Marketing analyses the big data. Marketing brings you the average result not the specifics. 6) Marketing studies what experience customers expect when they buy or try a product‚ service or solution. That means reading their digital footprint and understanding their online chatter as much as it does focus group discussions. Marketing looks for new metrics about consumer clusters and
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Relational Sales - Focusing on Your Customers’ Needs Facilitating the Customer’s Decision to Buy In an increasingly competitive business climate‚ customers are faced with a multitude of alternative products and vendors. A traditional approach based on "closing the sale" may be inefficient and even counter-productive. In today’s markets‚ customers need customized solutions to their needs. Rather than being sold to‚ customers want to buy. In relational sales the emphasis is on building and maintaining
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Elements of the Personal Selling Process No 2 salespersons use exactly the same sales method‚ but it is generally a seven step process: 1. Prospecting and Evaluating Seek names of prospects through sales records‚ referrals etc.‚ also responses to advertisements. Need to evaluate if the person is able (Undergraduate degree to attend a graduate program)‚ willing and authorized to buy. Blind prospecting-rely on phone directory etc. 2. Preapproach (Preparing) Review key decision makers esp. for
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In this set of materials‚ the reading passage states the criticisms of selling fossils to private owners and provides three reasons of support. While in the listening‚ the professor contradicts the textbook and says the advantages of selling the fossils to private owners outweight the disadvantages. Also‚ she refutes each of the author’s reasons. First of all‚ the reading passage contends that people will miss out viewing the fossils when they go to the private collectors. Consequently‚ the public
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also covered some selling techniques. On completion of his training‚ Mathur was assigned a territory in the suburban Pune. Mathur’s territory had a mix of general practitioners‚ specialists‚ small nursing homes and medical stores. Although this was his first job‚ Mathur was enthusiastic because he believed that he had learnt a lot about Ace products during his training period. However‚ at the end of his month in the field‚ Mathur was disappointed. He had followed all the selling “steps” suggested
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gMarketing-process of moving goods and services to customers Marketing activities-product development‚ research‚ communication‚ distribution‚ pricing and service Need – Want – Demand- need is essential (food‚ shelter) want is not (car‚ laptop) demand is desire to have Exchange-a trade of values between two parties Marketing System- network that permits interaction between buyers and sellers Maslow’s hierarchy of need- a diagram showing how people seek to satisfy their needs (from physiological
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Contemporary Approaches There are four contemporary approaches to management. These are sociotechnical theory‚ quantitative management‚ organizational behavior‚ and systems theory. Every organization has different types of environments. These are the internal environment‚ the macroenvironment and a competitive environment. There are also three environmental factors‚ internal‚ external and competitive environments. One thing to think about is the open systems and how this can be beneficial to
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The organisation and the environment in which it operates in are not closed systems because they influence each other. The organisation thus cannot be successful if it is not in step with its environment. The simple fact that the organisation interacts with the environment means that the organisation is is acting in an open system and will be both affected by the environment and also impact on the environment. This means that the organisation draws its inputs such as human‚ financial and informational
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