LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Capstone Project TITLE:“Relationship Between Website Attribute and Customer Satisfaction” SUBMITTED TO LOVELY PROFESSIONALUNIVERSITY In partial fulfillment of the Requirement for the award of Degree of “MASTER OF BUSINESS ADMINISTRATION” SUBMITTED BY: Kuldeep Tiwari Ambar Singh Archit Sharma Ankur Sood Reg no : 10809869 10804683 10800482 10800039 DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY JALANDHAR NEW DELHI GT ROAD PHAGWARA PUNJAB
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BANKING: COMPARATIVE ANALYSIS OF PUBLIC AND PRIVATE SECTOR BANKS INTRODUCTION: The economic reforms in India started in early nineties‚ but their outcome is visible now. Major changes took place in the functioning of Banks in India only after liberalization‚ globalisation and privatisation. It has become very mandatory to study and to make a comparative analysis of services of Public sector Banks and Private Sector banks. Increased competition‚ new information technologies and thereby declining
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meeting performance expectations because they are unable to differentiate their business‚ reach customers likely to respond to new sales opportunities or make the most of their valued staff. Banks that define and implement solutions to these challenges are those that will successfully compete and thrive into the future. This paper examines the strategic role of the contact center in retail banking‚ and how it can deliver the increased revenues and cost savings that will drive profitability
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Running Head: Strategic Quality Management and Customer Satisfaction Paper Strategic Quality Management and Customer Satisfaction Paper MGT/449 June 20‚ 2011 Ms. Tracy King-Dye Strategic Quality Management and Customer Satisfaction Paper Microsoft Corporation was established in 1975 by Paul Allen‚ and Bill Gates. Microsoft Corporation is a publically traded multinational corporation headquartered in Redmond Washington. Microsoft Corporation develops‚ and manufacturers
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ON (CRITICAL ANALYSIS OF VODAFONE CUSTOMER SATISFACTION SURVEY) [pic] Prepared and Presented to: Under The Guidance Of : Company’s Guide:- Faculty Guide:- Rahul Srivastava Swati Priya (Sr. Sales Manager) (Submitted in the partial fulfillment for the award of the degree of Master Of Business Administration from G.B Technical University‚ Session-2009-2011) Submitted By :- BIPIN SINGH Roll No. 0914170013 (MBA III Sem.) [pic] Sagar
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CHALLENGES FACED BY FEMALE MANAGERS IN THE BANKING SECTOR OF NIGERIA A Case Study of Diamond Bank Lagos INTRODUCTION For a long time‚ women had to contend with a plethora of challenges in the execution of their duties. The patriarchal nature of the majority societies militates against women to ascend organizational hierarchy. Most organizations are systematically organized for male supremacy; hence‚ they are not gender neutral. Women find themselves playing second fiddle to men because the core
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Influences of Service Quality on Customer Satisfaction and Customer Loyalty in Restaurant Industry in Malaysia. Name: Ho Choon Min Student ID: 012010030285 Research Project Proposal Supervisor: Dr. Arun Kumar Tarofder TABLE OF CONTENTS 1.0 Introduction.......................................................................................................1-2 2.0 Background of Research..................................................................................2-3 3
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COMPONENTS OF CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY INTRODUCTION: While the concept of customer satisfaction can be defined in different ways and can be classified in various methods‚ the common thing is that understanding and analyzing the factors that define and affect customer satisfaction can be looked at as a major marketing-related issue. Customer satisfaction is a term used to describe the positive emotions resulting from using a product/service in a way that met the customer ’s expectations
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The Effectiveness of the Quality of Service by Gokana‚ Ramen and Teppan to Customer Satisfaction A thesis that is purpose to ; Mr. Orlando To partial fulfilment of the requirement for completing methodology Subject Created by: Hendra (014201000032) International Business 2010 Class 2 Chapter 1 I. Introduction Effectiveness is the capability of producing a desire result. When something is deemed effective‚ it means it has an intended or expected outcome‚ or produces a deep‚ vivid
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THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER SATISFACTION AND RETENTION IN PROPERTY AND CASUALTY INSURANCE BROOKE ELLEN LYTTLE Bachelor of Arts in Psychology and Criminal Justice Kent State University May‚ 2003 Submitted in partial fulfillment of requirements for the degree MASTER OF ARTS IN PSYCHOLOGY at the CLEVELAND STATE UNIVERSITY May‚ 2008 This thesis has been approved for the Department of Psychology and the College of Graduate Studies Thesis Chairperson‚ Steven
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