BRIEF PROJECT TITLE To analyze the satisfaction level of the customers who are currently using Ion Exchange India Limited water purifiers and to generate service contract leads. OBJECTIVES • Study of the water purification Industry • Preparation of questionnaire to measure satisfaction level • Understanding customer needs and problems during the survey • Identify gaps in the service delivery model of Ion Exchange India Limited • Obtaining customer feedback for improving product and services
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LIST OF TABLES |Serial No. |Name of the Table |Page No. | |1 |Classification Of Respondents On The Basis Of Age |29 | |2 |Classification Of Respondents On The Basis Of Sex |30 | |3 |Classification
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For unit 2 seminar 2‚ critically evaluate one of the key arguments from the article and support yours analysis with evidence. An experiential learning is regarded the process of a cycle as four “adaptive learning modes – concrete experience‚ reflective observation‚ abstract conceptualization‚ and active experimentation” (Kolb‚ 1984). This can be implied that learning needs to make use of some life experiences and ideas such as theory and practice to organize and guess meaning of a topic. Executive
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and GAAP recognition of revenue under SAB 101 and SAB 104 for supermarket customer loyalty cards and points issued on airlines frequent flyer programs. Customer loyalty programs and rewards programs are structured marketing efforts that reward customers who are loyal and regularly buy products and services from the same company. Customer loyalty programs and rewards programs are used to incentivize customers‚ build customers’ allegiance to the company’s brand and increase sales of the company’s products
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CUSTOMER PROFILING OF HYUNDAI i20 AND MEASUREMENT OF SATISFACTION LEVEL JSV HYUNDAI Submitted by: Ishan Chandra BBA A7006409011 MARKETING Under guidance of: MR. AMIT KUMAR SRIVASTAVA Mrs. Rashmi Tripathi ASSISTANT SALES MANAGER SR. LECTURER ABS‚ Lucknow (SUMMER INTERNSHIP REPORT IN PARTIAL FULFILLMENT OF THE AWARD OF FULL TIME BACHELOR IN BUSINESS ADMINISTRATION (2010-11) AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH
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Customer satisfaction survey: Outback Steakhouse Customer Satisfaction Survey Customer satisfaction survey: Outback Steakhouse Overview Outback Steakhouse is a multinational restaurant chain operating throughout the United States and in 18 other countries including Australia‚ Malaysia‚ Singapore and many more countries worldwide‚ (Outback Steakhouse‚ 2013). In most basic terms‚ Outback Steakhouse could be described as an Australian themed steakhouse
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Asking each and every customer is advantageous in as much as the company will know everyone’s feelings‚ and disadvantageous because the company will have to collect this information from each customer (National Business Research Institute‚ 2009) Customer satisfaction has been a subject of great interest to organizations and researchers alike. The principal objective of organizations is to maximize profits and to minimize cost. Profit maximization can be achieved through increase in sales with
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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qualification to further my creative & managerial abilities. So I started hunting for that ‘right’ course from the ‘right’ University. The combination of a reputed University like yours and a well structured MBA Program that it has to offer seemed to be in perfect accord with my future plans. I knew this MBA program was made for me & that it would provide me with lots of opportunities to display my skills & abilities. At your University‚ I will be able to avail of top of the line management skills and an excellent
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Quality of the product • Customer Service • Employee satisfaction • Specific demographic targeting • An almost untapped market Value Proposition: • The customer (and customer service) above all else. • Coffee drinking as an experience • ‘Coffee culture’ • Emotional benefits of drinking coffee Brand Image: • Customer-centric 2. Why have Starbucks customer satisfaction scores declined? Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way? Why
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