International Journal of Hospitality Management journal homepage: www.elsevier.com/locate/ijhosman Antecedents and consequences of job satisfaction in the hotel industry Jen-Te Yang * Department of Hotel Management‚ National Kaohsiung Hospitality College‚ P.O. Box 608‚ Kaohsiung City (800)‚ Taiwan‚ ROC A R T I C L E I N F O A B S T R A C T Keywords: Job satisfaction Organizational commitment Turnover intention The purpose of this study is to investigate the antecedents (i.e.‚ role ambiguity
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that the author to select this topic. Working human resources in service industry should be a suitable career for the author‚ because she realizes that to work with a wide range of people and provide to others are the main preferences. Regarding to her career choice‚ it is important for the author to know the factors that affecting customer satisfaction and loyalty in order to provide better service quality for the customers. Also‚ this is for substantial development in her future career path.
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Proposal on Customer Satisfaction Strategies of Subway Submitted By: ID- Table of Contents 1 Topic 3 2 Introduction 3 2.1 Research background 3 2.2 Aim and Objectives of the Study 4 2.3 Research Questions 4 3 Literature Review 5 3.1 Service Quality and Customer Satisfaction 5 3.2 Areas of Setting Strategies 5 3.3 Relationship and Loyalty 6 4 Research Methodology 7 4.1 Research Method: Qualitative and Quantitative 7 4.2 Data Collection 7 4.3 Sample 8
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Comprehensive Literature Review: Factors Influencing Choice Of Accounting As A Major Kathleen A. Simons‚ Bryant College Dana R. Lowe‚ Bryant College David E. Stout‚ Youngstown State University Abstract Previous empirical studies have attempted to identify factors related to the choice of accounting as a major. Declining enrollments in accounting programs and uncertainties regarding the 150-hour certification suggest the need to re-examine and update these previous studies. New research in
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customer’s satisfaction has been the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚ 1997). The customers’ satisfaction can be defined
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There are several important factors that influence consumer store choice behavior. Although the influence of these elements differs‚ depending on such variables as the type of product purchased the type of store (such as discount‚ department or other)‚ and the type of consumer ‚ the factors discussed in this section have been found to exert general influence on store choice. They include store location‚ physical design assortment‚ prices‚ advertising sales promotion personnel and services. Store
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which form these resources‚ influence employee performance. It is a key factor in realizing organizational and individual goals that in turn greatly depends on individual’s self-motivation and job satisfaction. 1.1 What is job satisfaction? Job satisfaction is one’s attitude towards his job (positive or negative). Satisfaction in work and the work environment is the basic constituent of employee job satisfaction. Employee attitudes and values influence their behaviour. Positive outlook
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Telecommunications Policy 36 (2012) 187–196 Contents lists available at SciVerse ScienceDirect Telecommunications Policy URL: www.elsevier.com/locate/telpol Regulation and competition in the European mobile communications industry: An examination of the implementation of mobile number portability Bele´n Usero Sa´nchez n‚ Grigorios Asimakopoulos 1 Business Management Division‚ Universidad Carlos III de Madrid‚ C/Madrid‚ 126 (28903) Getafe‚ Madrid‚ Spain a r t i c l e i n f o abstract Available
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The factors of influencing the fast food restaurant Chinese fast food is not something new. But fast food is not an original Chinese conception. Traditionally Chinese people value a certain kind of elegant and slow table manners‚ which symbolize health and politeness. The development of Chinese fast food can be traced to 1980s-1990s‚ when Western fast-food giants entered the Chinese market in order to attract more Chinese consumers. As a result of this‚ Chinese-style fast food emerged and
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1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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