Research and concepts An index method for measurement of customer satisfaction Ï Ingrid Fecikova  The author Ï Ingrid Fecikova is a Lecturer at the Technical University of  Koice‚ Slovakia. s Keywords Customer satisfaction‚ Measurement‚ Customer retention‚ Customer loyalty‚ Profit Abstract Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely
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Overview of job satisfaction Importance of employee satisfaction took great interest from researchers and management of organizations because it has its own influences upon an employee’s social as well as professional life. According to Mitchell and Larson (1987) job satisfaction cannot be defined properly in to several statements‚ they experienced more than 3000 studies upon the job satisfaction and after that they commented. Lock (1976) placed a definition of job satisfaction which is admired
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Comments on "The Guest" Albert Camus’ The Guest is about a schoolteacher named Daru that lives by himself in a schoolhouse out on a plateau somewhere in France. Daru is given the responsibility of transporting an Arab prisoner to a nearby city to face judgment. Daru was to have none of it. He wanted to lead his simple‚ uninterrupted life and be left out of the war that was evidently looming. Unfortunately for Daru‚ this was not an option for him and the man named Balducci left the prisoner at
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explanations for Job Satisfaction Introduction Nowadays job satisfaction is considered to be the one of the most complex and significant issues of organizational behavior. The companies are interested in such researches‚ because in modern world with its rapidly changing economic situation the human resources become the organization’s key asset. And during the last years this issue attracts more and more attention of employers‚ as the different surveys proved that low level of job satisfaction can result
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Introduction Bangladesh is pioneer in garments industry because of its huge man power and low wage. But one thing was lacking in this industry and that was quality design. But now-a-days lot of fashion houses are developing in Bangladesh with a vision to quality design in dresses which is attracting customers from all walks of lives for every class and ages because of its creative design‚ simplicity and price. The fashion houses have become a name for contemporary fashion for the Bengali society
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Modern Applied Science; Vol. 6‚ No. 7; 2012 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Job Satisfaction of Faculty Members of Universities in Pakistan: A Case Study of University of Sindh-Jamshoro Anwar Ali Shah G. Syed1‚ Nadeem Bhatti2‚ Sabir Michael3‚ Faiz M. Shaikh4 & Hina Shah5 1 2 3 4 5 Business Administration & Pro-Vice Chancellor‚ University of Sindh‚ Jamshoro‚ Pakistan Head of Faculty‚ North American College‚ Toronto‚ Ontario‚ Canada PAF
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introduces the phenomenon on the satisfaction of service quality in CIMB Bank. It consists of the background of study‚ problem statement‚ objectives of the researchers in carrying out the study and the importance of the study towards the service quality of the bank in which the study is conducted. Nowadays‚ customers all over the places are becoming more quality conscious. Hence‚ there had been an increase in customer demand for a higher quality service. As we all know‚ satisfaction is a process of retention
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Important to Your Job Satisfaction? Kaplan University School of Business and Management MT302 Organizational Behavior Author: Kedner Poux Professor: Sapham Perez Date: October 27‚ 2012 Everyone has their own way to express their satisfaction about their employee‚ however‚ job Satisfaction‚ according to Williams J.‚ is defined as "the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs" (Spector‚ 1997‚ p. 2). This definition suggests job satisfaction is a general
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taken up at Department of Management Studies‚ Lovely Professional University‚ Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU‚ my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply‚ all I had learned to practical situations‚ enhancing my understanding
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Frank O’ Connor’s short story‚ "Guest of the Nation"‚ exemplifies an effective plot as all good writing does through the utilization of rising and falling action. With the implementation of the major components integrated to form the plot‚ O’Connor is able to construct an alurring and exciting series of situations for his readers to enjoy. In essense‚"Guest of the Nation" stays true to the conventions of a cogent plot as we as readers are able to experience every second of this unfolding story.
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