nvq 2 3.1 When responding to a complaint you must be polite‚ apologise when needed‚ respond to the complaint as quickly as you can‚ if it is a written complaint make sure that the response is understood‚ inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with. 3.2 The Complaints policy is a recorded and documented procedure that is available to everyone‚ the complainant is listened
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employer in relation to the following areas * Data Protection – All private information inside the care home should not be discussed outside the facility * Grievance – Follow the procedures on the handbook about making an Informal/Formal discussion of a grievance * Conflict Management - * Anti-discriminatory practice – Treat every resident and staff equally * Health and safety – Health and safety act 1974 should be practiced inside the facility * Confidentiality – Any Information
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Question 1 1.1 A duty of care is a legal responsibility towards a person requiring that they adhere to a standard of reasonable care while performing any acts that could harm others. Generally‚ a duty of care arises where one person or group undertakes an activity which could reasonably harm another‚ either physically‚ mentally‚ or economically. 1.2 Duty of care affects my own work role as it is my duty of care to use proper moving and handling techniques when moving residents‚ to use equipment
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d[->0]octor with 250 plus murders being positively ascribed to him.After his trial‚ the Shipman Inquiry[->1] chaired by Dame Janet Smith[->2]‚ begun on 1 September 2000 and lasting almost two years‚ investigated all deaths certified by Shipman. About 80% of his victims were women. His youngest victim was a 41-year-old man. Much of Britain’s legal structure concerning health care and medicine was reviewed and modified as a direct and indirect result of Shipman’s crimes. Shipman is the only British doctor who
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form of communication that is not based on a formal language system 1.5 Identify a range of communication methods and aids to support individuals to communicate 1.6 Describe the potential effects on an individual of having unmet communication needs 2. Be able to contribute to establishing the nature of specific communication needs of individuals and ways to address them 2.1 Work in partnership with the individual and others to identify the individual’s specific communication needs 2.2 Contribute
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for doing the same job and hours. Part-time employees are refused the training offered to full-time employees. Indirect discrimination may include: Insisting all employees must do night shifts as this could exclude those who have children to care for. Advertising a job to a certain age group as this could exclude those below and above the age group. Not making reasonable adjustments at work could exclude those employees with a disability. 1.3 Often in our everyday life we think with
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required for good practice in adult social care roles 2.1 Identify standards that influence the way adult social care job roles are carried out. Below is a list of some of the legislations that are relevant to adult social care. These make up ‘standards’ to follow for good practice. * Care Standards Act 2000 * Domiciliary Care Regulations 2002 * Health and Safety at Work Act 1974 * Manual Handling Operations Regulations 1992 * Management of Health & Safety at Work Regulations
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and extra activities and social life are involved. 2) Working relationship does not allow arguing‚ accepting differences‚ discussing interest and personal life’s problem between participants. 3) Working relationship is established with colleagues‚ clients and other professionals and sharing information is limited. In personal relationship it can establish with anyone and sparing information is unlimited. Aii The relationship between – manager and care worker
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NVQ 2 Health and safety 1.1 Legislation that relates to the Health and safety in a social care setting are the following: Health and Safety At Work Act 1974 The Workplace (Health‚ Safety and Welfare) Regulations 1992 The Manual Handling Operations Regulations 1992 The Health and Safety (Display Screen Equipment) Regulations 1992 The Electricity at Work Regulations 1989 The Reporting of Injuries‚ Diseases and Dangerous Occurrences Regulations 1995 The Control of Substances Hazardous to Health
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1.1 Explain employees’ roles and responsibilities in relation to the prevention of infection and control of infection: The care worker has a responsibility under The Health and Safety Act 1974 to take care of one’s and own health and safety and others you care or support including their family‚ friends and work colleagues. Always make sure you dispose of waste correctly‚ wash hands before and after everything‚ keep all equipment clean‚ always report potential hazards‚ maintain personal hygiene‚ wear
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