CU1530 1.1 * To express needs to share ideas and information to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences * People communicate in order to establish and maintain relationships with others‚ to give and receive information and instructions‚ to understand and be understood‚ to share opinions‚ knowledge‚ feelings‚ emotions‚ to give encouragement and show others they are valued. 1.2 * Communication is an essential tool a carer
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Ai Identify four different reasons why people communicate. Feelings Instruction Conversation Information Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals To understand the needs of clients using their services. To gain knowledge of a persons situation. To help the person be more comfortable.
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At National Extension College‚ my role consists of being the first point of contact with customers who wish to enquire about our courses and/or enrol in our courses. I am expected to answer any queries and guide prospective students through the process of enrolment. Customer Service takes an important stand in any business and it is essentially what my role revolves around. The first thing I do every morning is to turn on my computer and log into ‘Agent’ (the software we use to keep track of the
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Assignment 303 Task B: Leaflet Induction for new Social Care Workers in adult social care It is vital that diversity‚ equality‚ inclusion and discrimination is understood and adhered to at all times as a social care worker. By this we mean treating everyone equal no matter what their race‚ gender‚ religious views‚ ability‚ culture‚ age or appearance. We expect Service Users to be included in events and not excluded because of a disability or any other reason. We expect EVERY Service User
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  68.1 Understanding the principles of person centred assessment and care planning. 1.1 Explain the importance of a holistic approach and planning of care or support. One of the essential aspects of planning care services is to have a holistic approach to planning and provision. This means recognising that all parts of person life will have an impact on their care needs and that you need to look beyond what you see when you meet them for the first time. The idea of person centred
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BA218 – Research Information 1.1 Give reasons for agreeing objectives and deadlines for researching information Agreeing objectives is essential for a team or individual to know what they are focusing on to avoid wasting resources and time. Deadlines strongly affect what you research‚ for example‚ if a deadline of one week is agreed for writing a newspaper‚ you wouldn’t want to include today’s news as it would be very outdated by the time of publication. 1.2 Give reasons for identifying and
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Principles of Management and Leadership Unit 1 Introduction For the purpose of the assignment “Principles and theories of management and leadership” I will also be focusing this assignment around my clinical role and work place. I am currently employed as a clinical deputy manager in a 37 bedded nursing home‚ my role consists on both management and leadership‚ the majority of the time is spent managing the home‚ however when we are short staffed as a registered nurse I will step in and become
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Unit 9 – Supervise a Team in a Business Environment Personal Statement. 1.1‚ 1.2: By working together as a team towards a goal/ objective helps the team become stronger and more focused towards targets/aims. This is due to individuals being able to build personal confidence while working together and enables people to be more assertive in their strong areas. By supervising the team you can help build a confident and able workforce by learning their strong/weak points. When working towards goals
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Communication 1.1- Review the range of groups and individuals whose communication needs must be addressed in own job role? Service users – the service users I look after and support all have a learning disability. This makes it hard for them to communicate effectively. I have to find ways to help them communicate so they can explain their needs and wishes. The three service users I support can all communicate verbally but struggle sometimes to explain what they mean. I designed a food menu board
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CHApter1 2.What key insights does the GEM study provide us about entrepreneurship? Of particular interest to GEM is early stage entrepreneurial activity‚ which consists of businesses that are just being started and businesses that have been in existence for less than three and one-half years. While the high rates of entrepreneurial start-up activities occur in low-income countries‚ where good jobs are not plentiful such as brazil‚ china‚ Argentina. Low rates occur in high-income countries‚ such
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