individual behaviour. That concept may be attitudes‚ job satisfaction‚ personality‚ values‚ perceptions‚ emotions and moods‚ or motivation. Recently‚ there is a widely debate on whether a happy employee is a productive employee‚ which indicates that people pay an increasing attention on individual’s feelings or satisfaction on their job. The key issues are that what are the causes of job satisfaction‚ how important is it and how to improve job satisfaction of employees‚ especially by managers. To understand
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He appreciates the team for their work from time to time and rewards them accordingly. He treats and respects his subordinates equally irrespective of their age‚ race‚ sex and ethnicity. He understands and is accommodating about his team members personal obligations. He has a thorough understanding of the business model and is responsive to the needs of the customer. He takes customers’ requests with high priority and responds to the requests in a timely manner. If multiple requests are received
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Table of contents Introduction……………………………………………………………………………………….3 Key concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics
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the study 9. Objectives 10. Methodology 11.Data analysis and Interpretation 12. Findings 13. Suggestions and recommendations 14. Conclusion Acknowledgement Education and learning knows no bars or inhibitions. It is rather a never ending process. Similarly after completing almost 3 years in BBM from SIBM‚ Nathdwara‚ the study concerned by me as a part of my curriculum has proved an exceptional enhancement of knowledge and learning for me.
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116 CHAPTER- IV SECTION-I JOB SATISFACTION 4.1 INTRODUCTION Human Resource Management is considered to be the most valuable asset in any organization. It is the sum-total of inherent abilities‚ acquired knowledge and skills represented by the talents and aptitudes of the employed persons who comprise of executives‚ supervisors‚ and the rank and file employees. It may be noted here that human resources should be utilized to the maximum possible extent‚ in order to achieve individual
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without any satisfaction because they have to earn some money to survive. I think that the main reasons why the people in Uzbekistan are not satisfied with the work they do are the absence of good knowledge of management in the organizations and corruption. As we got knowledge from the "Organizational behavior" course‚ we know that job satisfaction influences on employee performance within the organization and organization’s productivity in the whole. So let’s see what is job satisfaction and what
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EXTENDED ESSAY Draft 1 Was the German dictatorship government had it been successful‚ better off rather than the German democracy? Extended essay Draft 1 Was the German dictatorship government had it been successful‚ better off rather than the German democracy? Dictatorship is a government in which runs by unlimited power by the head of government or state‚ whereas a democracy is a government in which politicians contest for power as the people hold the highest
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Contentment (or lack of it) arising out of interplay of employee’s positive and negative feelings toward his or her work. Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job;[1] an affective reaction to one’s job;[2] and an attitude towards one’s job.[3] Weiss (2002) has argued that job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect (emotion)‚ beliefs
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A research work on Employee Satisfaction measurement with special reference to KRIBHCO‚ Surat Ekta Sinha Asst. Professor‚ Uka Tarsadia University‚ Gujarat Abstract: This research work has been done to measure the satisfaction level of employees with special reference to KRIBHCO‚ Surat. Today to sustain in such a competitive market its very important to retain good employees‚ that contribute towards the attainment of Organizational goal and customer satisfaction as well. Many researchers have
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CHAPTER 01 INTRODUCTION Job satisfaction refers to an employees general affective evaluation of his or her job. Spector defines the concept more simply as “how people feel about their jobs and different aspects of their jobs” (1997‚ 2). He also considers it as a “related constellation of attitudes about various aspects or facets of the job” (Spector 1997‚ 2). The organizations should be concerned about their employees level of job satisfaction? Employee satisfaction increases employee retention
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