Chapter I INTRODUCTION 1.1. Importance: Grameenphone is now the leading telecommunications service provider in the country with more than 21 million subscribers as of March 2009. Presently‚ there are about 35 million telephone users in the country‚ of which‚ a little over one million are fixed-phone users and the rest mobile phone subscribers. Starting its operations on March 26‚ 1997‚ the Independence Day of Bangladesh‚ Grameenphone has come a long way. It is a joint venture enterprise
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Running head: MEASURING CUSTOMER SATISFACTION Measuring Customer Satisfaction James Brown Keller Graduate School of Management Quality Management GM588 Professor Robert Lee Mar 20‚ 2011 Measuring Customer Satisfaction As we move into a huge global business environment we find that the need has become much greater to measure and track customer satisfaction. This measurement is a relatively new concept being adopted throughout the business community. It was stated in the Harvard Business
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decision between the jobs that will provide a higher income or the outcome of your personal satisfaction. Indeed having a high-paying job saves the financial stress that millions of people have‚ but what happens when your satisfaction runs out? Society has brainwashed each other to believe that the higher the income the happier you are‚ but is money really the key to happiness? Working for the satisfaction can make an employee develop stronger and steady goals rather than someone that dreads going
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BIG CINEMAS CUSTOMER SATISFACTION SURVEY 2010 MARKET SURVEY ON CONSUMER SATISFACTION SUBMITTED TO: KAM K. NGAITHE SUBMITTED BY: MUNINDRA PANDEY FPG0911/037 INDIAN BUSINESS ACADEMY Page 1 BIG CINEMAS CUSTOMER SATISFACTION SURVEY 2010 ACKNOWLEDGEMENT My sincere thanks to Prof. S.K.Singh for guiding & advising me in the process of making the report. I thank him for the encouragement that he gave me while completing this project. I also wish to thank Mr. Kam Khansiam Ngaithe (Theater
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LITERATURE AND STUDIES 2.0. Introduction Performance evaluation reflects an employee’ actual job performance levels‚ but in order to get a true picture‚ the rating must be accurate. Accuracy is the primary goal of appraisal system. Employment decisions that are based on accurate ratings are not valid and would be difficult to justify if legally challenge. Moreover employees ten to lose their trust in the system when ratings do not accurately reflect their performance levels‚ and this cause morale and turnover
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in the long run. These issues have been debated in then field of Distribution channel management. In particular‚ researchers emphasised that manufactures cannot ignore in designing long term growth-oriented policies‚ strategies aimed dealers’ satisfaction. Furthermore‚ in order to successfully plan business growth‚ it has been remarked literature the central role played by communication. In fact‚ researchers underlined the failure in channel communication is likely to affect the relationship between
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------------------------------------------------- THE RELATIONSHIP BETWEEN REWARDS‚ RECOGNITION AND MOTIVATION AT AN INSURANCE COMPANY ------------------------------------------------- IN THE WESTERN CAPE ABSTRACT Increasingly‚ organizations are realizing that they have to establish an equitable balance between the employee’s contribution to the organization and the organization’s contribution to the employee. Establishing this balance is one of the main reasons to reward and recognize
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IMPROVING PERFORMANCE -Outline the organization requirements of the team in the line with company policy. Our organization requirements are the following: Our mission - Deliver experiences that enrich and nourish lives. Our values - Sell and serve with passion‚ Front line first‚ Set goals‚ Act. Win‚ Integrity and respect always. Our focus - Build customer advocacy‚ Build client success‚ Build employee engagement‚ Build shareholder value‚ Build local communities. -Outline the teams
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began to suffer from a lack of employee and customer satisfaction. The company provided a breakdown of four phases the company is trying to work on and they are primary cause of low job satisfaction‚ steps to improve job satisfaction‚ forming a stunt consulting team‚ and alleviating stress felt by the support crewmembers. Celsey hired the Dream Teamworks to come in and assist with identifying the causes of low satisfaction and improving job satisfaction. As an organizational psychologist for Dream Teamworks
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seeks to understand why people behave the way they do. The intention is to produce goal-oriented behavior. It aims at influencing good result and arises from within the individual. The inner feeling balances the perception of an individual and satisfaction of his needs that influence the direction‚ volume‚ behavior limitation and efforts of an individual. Hence motivation is an inducement of inner feeling of an individual. It cannot be forced upon from the outside. According to Steers and Porter
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