Chapter 01 - Operations and Supply Chain Management 4. Define the service package of your college or university. What is its strongest element? Its weakest one? The categories with examples are: Supporting facility - location‚ buildings‚ labs‚ parking. Facilitating goods – class schedules‚ computers‚ books Explicit services – classes with qualified instructors‚ placement offices Implicit services – status and reputation (e.g.‚ Ivy League schools) At Indiana
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Table of Contents Case: Operations Management at Toyota 2 Conclusion 3 Case: Southwest Airlines Operation Management 3 Background: 3 Analysis of operation Management: 4 Conclusion 6 References: 7 Southwest Airlines Operations - A Strategic Perspective 7 Case: Operations Management at Toyota Toyota is among the leading automobile manufacturers of the world selling almost 9 million models at all the five continents. Toyota has been awarded a position in the top 10 fortune global 500 enterprise
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Basic info for Exam 1 Types of questions you can expect * Ones similar to assigned discussion questions‚ homework * How topics in assigned articles relate to key concepts below: test questions similar to these are fair game. * You will have the formula sheet handed out during forecasting section. The most important things to know from part 1 of this class 1) Chapter 1 a) How to measure performance of a process: financial measures‚ external measures‚ internal measures and
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Chapter 1: THE DYNAMIC NEW WORKPLACE Multiple Choice Questions 1. The dynamic new workplace of the 21st century is characterized by: 1. A highly competitive global economy‚ driven by innovation and technology‚ that has created both unparalleled opportunities and unprecedented uncertainties. 2. Smart people and smart organizations creating their own futures. 3. Companies with a future sharing an important commitment to people 4. All of the above. 5. None of the above. 2. The
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| | | | | | | | College of Business Administration MGT 308: Operations Management Title of Project: Aramex Operations Management (Logistics) Done by: Student ID | Name | Section: 51 Submitted to: Matloub Hussain Due Date: December 11th‚ 2011 College of Business Administration MGT 308: Operations Management Title of Project: Aramex Operations Management (Logistics) Done by: Student ID | Name | Section: 51 Submitted to: Matloub Hussain Due Date:
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Operations Management: Project Management BUS 515- Operations Management Strayer University Prof. Elmer L. Buard December 6‚ 2009 Table of Contents Abstract……………………………….............................................................................3 Introduction……………………………….......................................................................4 Define & describe the traditional project management philosophy...........…................4 Define & describe the New Project Management Theories
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Quality – term used by customers to describe their general satisfaction with a product/service Quality dimensions: 1. Customer satisfaction 2. Employee involvement 3. Continuous improvement in performance Customer Satisfaction 1. Conformance to Specifications – process performance standards; relates to consistent quality‚ on-time delivery‚ or delivery speed 2. Value – how well a service or product serves its intended purpose at price customers are willing to pay‚ relies on customer’s expectations
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Date 4th : 23-12-2012 _ Learner Signature Assignment – I 1. Discuss the role of operations manager in an organization. Operations management: Operations Management is an area of management concerned with overseeing‚ designing‚ controlling the process of production and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed‚ and effective
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MGMT 405 Operations and Production Management Answer set 2 (Reference chapter 2 – William J. Stevenson-2007‚ ninth edition) Problems and Solutions 1. Suppose that a company produced 300 standard bookcases last week using eight workers and produced 240 standard bookcases this week using six workers. In which was productivity higher? Explain. Ans: Productivitylast week = standard bookcases produced as output / labor= 300/8= 37.8 sbc/worker Productivity this week = standard bookcases produced
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STUDY OUTLINE FOR CHAPTER 1 INTRODUCTION TO Operations Management 1. Operations management is… 1) Operations management is the management of systems or processes that create goods and/or provide services. 2. What are the three basic functions in business organizations? 2) 1) Finance 3) 2) Operations 4) 3) Marketing 3. A supply chain consists of 4. What is meant by the term value-added? The value-added is the difference between the cost of inputs and the value or
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