buy Alcoholic beverages in a month? a) Yes b) 2 or 3 times c) 4 or more times d) I don’t buy Alcohol 8. From which place do you buy your drinks? a) Pubs or Restaurants b) Beer/Wine shops c) Supermarkets d) I don’t buy alcohol Campaign I 9. What is the tagline of the above mentioned ad? a) Let’s make it b) Let’s do it c) Make it large d) Don’t remember 10. The above mentioned ad is promoting
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Questionnaire on Portable Gaming Devices Dear participants‚ We are a group of university students working on a project for consumer behaviour research about portable gaming devices in Hong Kong. All information will be kept confidential and only be used for academic purposes. Please put a “(” in the corresponding □ 1. Have you ever purchased / owned a PSP / NDS? □ Yes □ No (This is the end of the questionnaire. Thank you for your participation.) 2. Which of the following
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Questionnaire (For academic purpose only) To study the effect of marketing mix variables on the impulse buying behavior of consumers for FMCG products. Please provide the following details which would help us in supporting our research. (tick wherever necessary) NAME (optional): AGE: ANNUAL: =5lacs INCOME GENDER: MALE FEMALE PROFESSION: Student housewife employed self-employed other OCCUPATION: Engineer entrepreneur Doctor lawyer
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Crimmins‚ D. B. (1992). Motivation assessment scale. Topeka‚ KS: Monaco & Associates Incorporated. Iwata‚ B. A.‚ & DeLeon‚ I. G. (1995). The functional analysis screening tool (FAST). Lewis‚ T.J.‚ Scott‚ T.‚ & Sugai‚ G. (1994). The problem behavior questionnaire: A teacher-based instrument to develop functional hypotheses of problem behavior in general education Mason‚ S. A. & Egel‚ A. L. (1995). What does Amy like? Using a mini-reinforcer assessment to increase student participation in instructional
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Publix Supermarkets Formal Communications 1. Downward communication An example of downward communication was our supervisor telling us about ourr new responsibilities in our specific jobs when Publix decided to take a different direction in improving customer satisfaction. Another example of downward communication was the Publix CEO telling his senior level managers how to better manage the employees of their department to improve efficiency. 2. Upward communication An example of upward communication
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A Survey on Service Satisfactory of Saint Louis College Canteen Name (optional): __________________________ Age: ___ Gender: __________ Direction: Please rate how strongly you agree or disagree with each of the following statements by encircling the number. 1- Not satisfied/Disagree 2- Barely Satisfied/ Barely Agree 3- Satisfied/ Agree 4- Very Satisfied/ Strongly Agree 5- Very Much Satisfied/ Very Strongly Agree A. Staff Services 5 | 4 | 3
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TYPES OF QUESTIONNAIRE/WRITTEN INSTRUMENT 1. DICHOTOMOUS RESPONSE -items offer the respondent two alternatives to choose from (i.e. YES-NO‚ True-False) -E.g. Do you have provision for maternity leave? _____ Yes _____ No Does the school provide health insurance? _____ Yes _____ No 2. MULTIPLE CHOICE -items provide several alternatives -E.g. Educational attainment _____ Elementary Graduate _____ High
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CASHIERING QUESTIONNAIRE A. General 1. Do cashiers perform tasks unrelated to cashiering? Yes_____No_____ If yes‚ do they include the following tasks: a. Maintain accounts receivable records? No_____Yes_____ b. Perform collection follow-ups? No_____Yes_____ c. Perform collection of returned checks? No_____Yes_____ d. Distribute payroll or other checks? No_____Yes_____ 2. Is cash individually accounted for throughout all cashiering operations
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Service Management and Customer Relation – Service Quality Essay Hilton is a global hotel chain which has much success in their many hotels across the world. Their service is exceptional thanks to their employees and their ability to relate to their customers. The Hilton airport hotel in Copenhagen is a good service operation because of its clear site-map and direction. This amazing location gives you a perfect way to store your baggage in the last minutes and lets you escape the early morning
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required to offer not only standardized facilities‚ but also standardized services. To meet the different needs of customers in each individual country while maintaining the same standards of services‚ global marketing strategy plays a critical role. Being a leader in upscale hotel chain industry‚ The Ritz-Carlton Hotel took a unique path to compete with its rivals. Founded on principles of groundbreaking levels of customer service‚ and with guest satisfaction being the highest mission‚ the Ritz-Carlton
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