[pic] JUNE 2010 THE HUMAN RESOURCE IN HOSPITALITY Instructions to candidates: a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time) b) Answer any FIVE questions c) All questions carry equal marks. Marks for each question are shown in [ ] 1. a) Describe the main points that are covered in the seven point plan during the selection procedure of new staff in the hospitality industry. [10] b) Construct an
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Chapter 9 Performance Management & Appraisal 1. | Define performance appraisal | 2. | Steps in appraising performance/process in appraising performance | 3. | Reasons/importance/purposes/objectives to appraise subordinates performance | 4. | Graphic rating Scale Method (Example‚ Advantage & Disadvantage) | 5. | Alternation Ranking Method (Example‚ Advantage & Disadvantage) | 6. | Paired Ranking Method | 7. | Critical incident method (Example
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Homework Assignment Covering Chapters 1 thru 3 Part 1 – Environment of Human Resource Management Chapter #1: Human Resources Management in Organizations Case HR‚ Culture‚ and Business Results Success at Google‚ Scripps‚ and UPS Question : How does the integration of HR with the organizational culture contribute to the success of Google‚ Scripps‚ and UPS? To find ideas‚ go to the corporate website for each of these companies and search for additional
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Student name: Naomi Pillay Student number: 49953915 Human Resource provisioning (hrm2601) Unique number :880206 Assignment 2 (based on study unit 4‚5‚6 and 7) Table of Contents 1. Job analysis and Hr activities 2. Recruitment 2.1. Advantages of external recruitment 2.2. Disadvantages of external recruitment 3. Selection 4. Illegal aspects of selection 5. Orientation Programme 6. Promotion 6.1 Internal staffing Job analysis and hr activities Q1. Job Analysis is the process of
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Human Resource Maintenance Its function includes: 1. Worker Orientation 2. Physical working conditions 3. Motivation 4. Performance evaluation 5. Compensation Administration 6. Management-labor relations & movement 1. Worker Orientation It is a procedure for providing new employees with basic background information about the firm. It refers to the assistance given to the newly hired employee in adjusting to the new work environment Importance: there is hardly any graduate
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EMPLOYEE SCHEDULE For Helpers‚ Cashiers‚ Servers‚ and Sales Ladies (Two sets of 8 workers assigned for AM Shift and PM Shift respectively.) AM Shift PM Shift 10 am – 4 pm (Except for 1 worker whose work will start at 8 am.) 4 pm – 10 pm For Janitor Operating hours. For Higher Positions (Administration‚ Managers‚ and Supervisors) Operating hours. Y.O.B. ORGANIZATIONAL CHART DIFFERENT DEPARTMENTS OF THE COMPANY MANAGERIAL POSITIONS General Manager Duties:
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The competitive environment Porter’s five forces 1. Threat of new entrants The UK grocery market is dominated by the three big players Tesco‚ Sainsbury’s and ASDA‚ of which Tesco has the most market share (29‚9%). Although the grocery environment is highly competitive it was possible for the discounter ALDI and LIDL to enter the market as new entrants. Based on the fact that they are one of the key players in Germany‚ they were able to invest high capital in the UK. Nowadays ALDI achieved a growth
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STUDENT’S NAME : SUHAIMI BIN MOHD SALIM I/C NO : 790717-14-5311 PROGRAMME : EXECUTIVE BACHELOR IN MANAGEMENT CLASS DATE : 24‚ 25 NOV& 2 DEC 2012 INTAKE DATE : NOVEMBER 2012 MODULE : HUMAN RESOURCES MANAGEMENT TRAINER’S NAME : TUAN HAJI ABDULLAH BIN ABD. JAMIL CENTRE : IGE BANGSAR OVERALL MARK (Fill up by Trainer) | | | |QUESTION |MARK
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Name : Flora Tutor：Jonathan Culbert 06/08/2013 Along with the flourishing development of Human Resource Management‚ increasingly more enterprises have attached great importance to the relationship between employees and employers‚ which is‚ put into professional terms‚ psychological contract. This concept was first introduced by Argyris in 1960 and
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two major conceptual levels of industrial relations. • One is the intra-plant level where situational factors‚ such as job content‚ work task and technology‚ and interaction factors produce three types of conflict – distributive‚ structural‚ and human relations. These conflicts are being resolved through collective bargaining‚ structural analysis of the socio-technical systems and
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