THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON PROFITABILITY IN THE NIGERIA BANKING INDUSTRY: FOCUS ON SOME SELECTED BANKS BY AKOMBO TERSEER SIMON BSU/MS/MBA/09/3150 A SEMINAR PAPER PRESENTED TO THE DEPARTMENT OF BUSINESS MANAGEMENT‚ BENUE STATE UNIVERSITY‚ MAKURDI AUGUST‚ 2011 Abstract Commercial banks—assaulted by the pressures of globalization‚ competition from non-banking financial institutions‚ and volatile market dynamics—are constantly seeking new ways to add value to
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport
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NATIONAL LAW UNIVERSITY‚ JODHPUR SUBJECT: CUSTOMER RELATIONSHIP MANAGEMENT A STUDY OF CUSTOMER SATISFACTION WITH RESPECT TO CALL CENTRES OF AIRTEL Submitted to:- Submitted by:- Ms. Archi Mathur Gauri Devpura Roll No. 864 B.B.A. LL.B. (hons.)
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The Impact of Electronic Business on the Organisation Ronel Smith Information and Communication Technology - icomtek CSIR South Africa rsmith2@csir.co.za Abstract E-business is fast becoming an important initiative for companies to consider‚ one that impacts every aspect of how a business is run. This report investigates the impact of e-business implementation on various aspects of the organisation including; strategy‚ human resources‚ customer relationship management‚ the IT department
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An Analysis of customer satisfaction and its financial impact on the organization Introduction to Chapter;: All organizations aligned to providing a good or service to a customer This chapter will see to outlin Background Every organization deals with the customers at some level‚ despite what the inner workings are composed of; the absolute end result is satisfying the customer each and every time that he or she uses the good or service that is being offered by the organization. Every contact
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the study The trade atmosphere today is changing more rapidly than ever before. It is characterized by increasing competition from both domestic and foreign companies‚ a brandish of mergers and acquisitions‚ and more sophisticated and demanding customers who have great expectations related to their consumption experiences. Since services are intangible‚ heterogeneous‚ and inseparable‚ it is difficult to measure service quality objectively. So the companies have focus to so many different aspects
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employee satisfaction and customer satisfaction and retention and business outcomes‚ and demonstrates how employee attitudes can be measured and improved upon. Part A describes linkage research‚ and presents evidence about how employee satisfaction correlates with customer service‚ market share‚ revenue generation‚ and the bottom line. Part B outlines methods to measure employee attitudes such as the use of employee surveys‚ and how to put measures into place to improve employee satisfaction. Part
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ENABLING E-COMMERCE IN INDIA Amarjit Singh Department of Computer Science‚ HP University Shimla‚ India aj_singh_6@yahoo.co.uk M.P.Thapliyal Department of Computer Science‚HNB Garhwal University‚ Srinagar(Garhwal)‚ Uttaranchal‚ India mathuraprasad1@rediffmail.com M.M.S.Rauthan Department of Computer Science‚HNB Garhwal University‚ Srinagar(Garhwal)‚ Uttaranchal‚ India mms_rauthan@yahoo.com D.K.Joshi Department of Computer Science‚ Amravati university‚ Amravati (Maharashtra)‚ India Dine_joshi@rediffmail
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owned subsidiary of its parent company Tupperware Brands and it is marketed by means of direct sales through an independent sales force of approximately 1.9 million consultants.[2] Contents [hide] 1 Company history 2 Tupperware parties 3 Cultural and historical impact 4 Product lines 5 See also 6 References 7 Further reading 8 External links Company history[edit] Tupperware was developed in 1948 by Earl Silas Tupper (1907–83) in Leominster‚ Massachusetts.[3] He developed plastic containers used in households to
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Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking etc.‚
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