Apology Letter
Blackburn Primary Care Associates
1990 Turquoise Drive
Blackburn, WI 54937
(555) 555-1234
August 21, 2013
Tom Lightman
312 Monterey Place
San Marino, CA 91108-1833
Dear Mr. Lightman:
I have received you’re message regarding you’re last visit to my office on February 12, 2012. I personally would like to apologize for all the inconveniences during that visit. In your voicemail you stated that you felt the staff was short and distracted when working with you. I can assure you that it was not the staff’s intention to cause you any additional anxiety. Due to a medical emergency in the office my staff was very short handed, which also may explain why the staff seemed so distracted and rushed. Although that is no excuse for the way you were treated. We want our patients to feel welcome and knowing the cause of why this visit was disappointing can help to eliminate it from happening again in the future.
I understand that you have requested to have your records sent to another physician. I am very sorry to lose you as a patient due to a one time displeasing visit. I can assure this will not happen again with you or any other patient. An authorization form is enclosed to expedite transferring your care to a physician of your choice. Please return it to us as soon as possible then we would be able to forward your records. It has been my pleasure to be your physician. If you have any change in mind about changing physicians please feel free to give us a call. You are always more than welcome and wanted at our clinic!
Feel free to contact us with any questions and/or concerns you may have. Thank you for your time and have a great day!
Sincerely,
Shelby Lange
Office
1990 Turquoise Drive
Blackburn, WI 54937
(555) 555-1234
August 21, 2013
Tom Lightman
312 Monterey Place
San Marino, CA 91108-1833
Dear Mr. Lightman:
I have received you’re message regarding you’re last visit to my office on February 12, 2012. I personally would like to apologize for all the inconveniences during that visit. In your voicemail you stated that you felt the staff was short and distracted when working with you. I can assure you that it was not the staff’s intention to cause you any additional anxiety. Due to a medical emergency in the office my staff was very short handed, which also may explain why the staff seemed so distracted and rushed. Although that is no excuse for the way you were treated. We want our patients to feel welcome and knowing the cause of why this visit was disappointing can help to eliminate it from happening again in the future.
I understand that you have requested to have your records sent to another physician. I am very sorry to lose you as a patient due to a one time displeasing visit. I can assure this will not happen again with you or any other patient. An authorization form is enclosed to expedite transferring your care to a physician of your choice. Please return it to us as soon as possible then we would be able to forward your records. It has been my pleasure to be your physician. If you have any change in mind about changing physicians please feel free to give us a call. You are always more than welcome and wanted at our clinic!
Feel free to contact us with any questions and/or concerns you may have. Thank you for your time and have a great day!
Sincerely,
Shelby Lange
Office