Assignment 201 principles of communication
PRINCIPLES OF COMMUNICATION IN
ADULT SOCIAL CARE SETINGS.
TASK A
Ai) Four different methods of communication:
Verbal communication- This type of communication uses words to present ideas, thoughts and feelings. Good verbal communication is the ability to both explain and present your ideas clearly through the spoken word, and to listen carefully to other people.
Nonverbal communication- this type of communication is messages we send out to express ideas and opinions without talking. This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects.
Written communication- This type of communication involves any type of interaction that makes use of written words.
Visual communication- this type of communication can be
Aii) Five different reasons why people communicate
1. To get information. Communicating with people to get the information you want.
2. To ask questions. You ask people questions to get answers you want through communication.
3. To persuade others. You try to get people to agree to your view through communication.
4. To give instructions. You tell people what to do through communication to get what you want.
5. To argue. You want people to agree with you so you communicate with them to get them to agree with you.
Aiii) Two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them.
Communication is a 2-way process. It is not simply about sending a message, but also about knowing if the receiver has understood and processed the message properly.
In face-to-face communication, the person listening may not always indicate verbally if they have understood or if they agree. Observing body language helps the speaker understand if the other person understands. Also, even if the other person replies verbally his or her body language may show that they have not really understood or agreed.
ADULT SOCIAL CARE SETINGS.
TASK A
Ai) Four different methods of communication:
Verbal communication- This type of communication uses words to present ideas, thoughts and feelings. Good verbal communication is the ability to both explain and present your ideas clearly through the spoken word, and to listen carefully to other people.
Nonverbal communication- this type of communication is messages we send out to express ideas and opinions without talking. This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects.
Written communication- This type of communication involves any type of interaction that makes use of written words.
Visual communication- this type of communication can be
Aii) Five different reasons why people communicate
1. To get information. Communicating with people to get the information you want.
2. To ask questions. You ask people questions to get answers you want through communication.
3. To persuade others. You try to get people to agree to your view through communication.
4. To give instructions. You tell people what to do through communication to get what you want.
5. To argue. You want people to agree with you so you communicate with them to get them to agree with you.
Aiii) Two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them.
Communication is a 2-way process. It is not simply about sending a message, but also about knowing if the receiver has understood and processed the message properly.
In face-to-face communication, the person listening may not always indicate verbally if they have understood or if they agree. Observing body language helps the speaker understand if the other person understands. Also, even if the other person replies verbally his or her body language may show that they have not really understood or agreed.