Bsbwor402b Portfolio Of Evidence Essay
Student: Vincenzo Colonna
Assignment: BSBWOR402B Portfolio of Evidence
Task 3
Questions
a) The barriers that can occur in the two way communication between staff and stakeholders are not enough time or there is an emergency situation with pressure to complete tasks in time so replying to communication is thought not as important. Different communication styles – some people write a lot and some people are very short in their story so that the message is not clear.
b) To overcome barrier of time – make sure all staff allocate a minimum of 15 minutes per day to attend to internal communication including memos, emails and company letters.
To make sure staff use the internal communication check list and to use the company templates and examples for communication.
c) To communicate with line manager about unresolved team issues:
Document and issues and send via email to line manager – keep copy of communication
Request a response and whether a meeting is required
d) Corrective action is taken with a new process and is the obligation of the company to ensure that the stakeholders are informed and understand the new process and follow the new guidelines.
e) Structured feedback to support staff and …show more content…
to build relationships between staff and line manager would happen in team meetings, employee of the month with bonus, all staff emails that highlight positive sales figures and growth. Staff are given the opportunity to submit ideas and feedback to Directors meeting.
f) Strategies to support staff to communicate include letting staff know that any suggestion or idea will be listened to and to help staff write communication when the have difficulties to build their skills, meet with staff one on one to give feedback about their communication style.
g) Work performance issues include poor behaviour of Staff Member John Emerson ( see letter in Communications section of Task 3).
As the line manager I met with the staff member who reported the situation via letter Rachel Crown to discuss and document the behaviour that was causing problems. The behaviour included: Laughing too loudly at inappropriate jokes with customers, rude and aggressive communication with customers e.g. John has told a customer to “ get out of the store” as he didn’t want to serve them. A meeting was arranged with John and HR to review company policy and expectation of the role and to hear what John had to say about his behaviour. The situation was resolved by moving John to a new department where he had excellent product
knowledge.
h) Resolving conflict between members of the team is done by acknowledging the conflict with staff members and advising them to set a meeting to discuss themselves with the goal being resolution of conflict if this is unsuccessful a meeting with HR to mediate the conflict.
Assignment: BSBWOR402B Portfolio of Evidence
Task 3
Questions
a) The barriers that can occur in the two way communication between staff and stakeholders are not enough time or there is an emergency situation with pressure to complete tasks in time so replying to communication is thought not as important. Different communication styles – some people write a lot and some people are very short in their story so that the message is not clear.
b) To overcome barrier of time – make sure all staff allocate a minimum of 15 minutes per day to attend to internal communication including memos, emails and company letters.
To make sure staff use the internal communication check list and to use the company templates and examples for communication.
c) To communicate with line manager about unresolved team issues:
Document and issues and send via email to line manager – keep copy of communication
Request a response and whether a meeting is required
d) Corrective action is taken with a new process and is the obligation of the company to ensure that the stakeholders are informed and understand the new process and follow the new guidelines.
e) Structured feedback to support staff and …show more content…
to build relationships between staff and line manager would happen in team meetings, employee of the month with bonus, all staff emails that highlight positive sales figures and growth. Staff are given the opportunity to submit ideas and feedback to Directors meeting.
f) Strategies to support staff to communicate include letting staff know that any suggestion or idea will be listened to and to help staff write communication when the have difficulties to build their skills, meet with staff one on one to give feedback about their communication style.
g) Work performance issues include poor behaviour of Staff Member John Emerson ( see letter in Communications section of Task 3).
As the line manager I met with the staff member who reported the situation via letter Rachel Crown to discuss and document the behaviour that was causing problems. The behaviour included: Laughing too loudly at inappropriate jokes with customers, rude and aggressive communication with customers e.g. John has told a customer to “ get out of the store” as he didn’t want to serve them. A meeting was arranged with John and HR to review company policy and expectation of the role and to hear what John had to say about his behaviour. The situation was resolved by moving John to a new department where he had excellent product
knowledge.
h) Resolving conflict between members of the team is done by acknowledging the conflict with staff members and advising them to set a meeting to discuss themselves with the goal being resolution of conflict if this is unsuccessful a meeting with HR to mediate the conflict.