Hotel and Hospitality Industry
Credit value: 5
DR AF
Most people have experienced the hospitality industry. The industry is vast, and constantly changing to meet customer expectations. It is also a very diverse industry, ranging from stays in a five-star hotel to meals in a fast-food outlet.
In these first two units, you will develop your knowledge and understanding of this exciting and fast-moving industry. You first consider the different types of businesses in hospitality industry at national and local levels. You will explore the types of hospitality jobs, and the skills needed to work in the industry. You will then go on to look at the products and services offered in different hospitality settings, and how other businesses, such as those in the travel sector, support the hospitality industry. 1 2 1 2
Marketing Chapter.indd 1
Learning outcomes
After completing these units, you should be able to achieve these learning outcomes. Unit 1 Investigate the Catering and Hospitality Industry Understand the hospitality and catering industry Understand the national and international employment opportunities available in the hospitality industry Know the products and services offered in the hospitality industry Understand support given by other industries to hospitality businesses
Unit 2 Products, Services and Support in the Hospitality Industry
T
1&2
Exploring the hospitality industry
1
9/12/10 11:13:10
BTEC’s own resources
Assessment and grading criteria
This table shows you what you must to in order to achieve a pass, merit or distinction grade, and where you can find activities in this book to help you produce the required evidence.
Unit 1 Investigating the Catering and Hospitality Industry
To achieve a pass grade the evidence must show that you are able to: To achieve a merit grade the evidence must show that, in addition to the pass criteria, you are able to:
M1 analyse the structure, scope
To achieve a distinction grade the evidence must show that, in
DR AF
Most people have experienced the hospitality industry. The industry is vast, and constantly changing to meet customer expectations. It is also a very diverse industry, ranging from stays in a five-star hotel to meals in a fast-food outlet.
In these first two units, you will develop your knowledge and understanding of this exciting and fast-moving industry. You first consider the different types of businesses in hospitality industry at national and local levels. You will explore the types of hospitality jobs, and the skills needed to work in the industry. You will then go on to look at the products and services offered in different hospitality settings, and how other businesses, such as those in the travel sector, support the hospitality industry. 1 2 1 2
Marketing Chapter.indd 1
Learning outcomes
After completing these units, you should be able to achieve these learning outcomes. Unit 1 Investigate the Catering and Hospitality Industry Understand the hospitality and catering industry Understand the national and international employment opportunities available in the hospitality industry Know the products and services offered in the hospitality industry Understand support given by other industries to hospitality businesses
Unit 2 Products, Services and Support in the Hospitality Industry
T
1&2
Exploring the hospitality industry
1
9/12/10 11:13:10
BTEC’s own resources
Assessment and grading criteria
This table shows you what you must to in order to achieve a pass, merit or distinction grade, and where you can find activities in this book to help you produce the required evidence.
Unit 1 Investigating the Catering and Hospitality Industry
To achieve a pass grade the evidence must show that you are able to: To achieve a merit grade the evidence must show that, in addition to the pass criteria, you are able to:
M1 analyse the structure, scope
To achieve a distinction grade the evidence must show that, in