Interpersonal Skills P4
Employability, Personal and Communicational Skills
This document will be explaining the main employability, personal and communicational skills that applicants need to have in order to get a job as a McDonald’s Crew Member. As well as stating the skill the document will show how the skill relates to McDonald’s service and why the skill is important in getting and maintaining a job at McDonald’s.
Employability
Suitable qualifications
Certain qualifications are required to get into McDonald’s. Qualifications like GCSE’s and A-Levels can put over the edge other over candidates trying to go for the same job as you. To be a Crew Member McDonald’s require you to have a basic understanding of English and Maths and if you have the GCSE’s to represent …show more content…
this that would be practical for the restaurant. Also you need to have Health and Safety and First Aid certificates to prove you understand the workplace and what to do in certain situations like a colleague or customer injuring themselves. Also having these certificates will give you an edge over other candidates. This could be to maintain your job there as you could teach current and future Crew Members about Health and Safety and First Aid so you can give back to the company and work your way up the pecking order at the restaurant.
Experience in another role
Having previous job experience can be an important and vital attribute to add to your Curriculum Vitae. Even a couple of days of work experience can be valuable experience for you as you can understand certain and various roles in a organisation. This experience could be in McDonald’s as if you have worked in the service industry like in a cafe or a previous restaurant then you could use that experience to your advantage and make the performance of the McDonald’s restaurant better. This experience is important in keeping your job as this experience could see you move up the ranks at the restaurant into a more commanding role. Also you could tutor less experienced members at the restaurant which will improve the overall service that the restaurant provides.
Knowledge of products/services and experience of specific industry
Having a good knowledge of McDonald’s products and services that it offers and/or experience in a certain industry then you could benefit in the future. Having knowledge in McDonald’s products shows you researched the company and would impress the interviewer as this shows personal interest in the company which they will like. Also this research could be used in McDonald’s you could suggest new products for McDonald’s to create/develop to attract more sales or new services like home delivery. This would help you maintain your job at McDonald’s as you would impressed the management with your ideas which may see you move into the management or product development of the McDonald’s team. For experience in specific industries, this is valuable to any businesses that relate to the business as they know you can bring new ideas and concepts that can only help and develop the business. As long as you continue to bring new and inventive ideas to the business then McDonald’s will keep you on.
Effectiveness in meeting personal and team/ departmental targets
Departments are usually set monthly or yearly targets in order to ensure the business is performing at its peak. Also workers are set bonuses to try and motivate them to achieve these targets. This could be used as they have to sell so many Happy Meals in that given month to meet their targets. To get the job candidates that have employee of the month/year awards would have an advantage as this shows that they have met targets which have been set so McDonald’s would be attracted to this. If you continually keep meeting these targets then McDonald’s would keep you as an employee because you’re making a positive contribution to the crew.
Ability to observe and raise the professional standard of product/service delivery
Being punctual and being polite to customers is a couple of things that raise the professional standard of McDonald’s service. Punctuality and politeness will be assessed in the interview by the interviewer so it’s important that you suss this out before your interview. If you get the job then these skills will be used in the workplace when communicating with customers and colleagues. If you continue to show these skills on a consistent basis then you will continue to be working at McDonald’s and may see you get pay rises and bonuses in the future.
Personal
Patience
Patience is the capacity to accept or tolerate delay, problems, or suffering without becoming annoyed or anxious. Patience is a useful skill to have at McDonald’s as things like waiting for customers to make decisions on what to eat and if the customer spills a drink or drops their food then you would have to clean it up. Showing an element of patience is important in getting a job at McDonald’s as you’re showing that you’ve self-control over your emotions even if you’re being pushed to breaking point. This will be tested on your Induction Day if you get that far through the process. To maintain a job at McDonald’s your patience will be tested several times due to the high-energy and rushed environment that the Crew Members work in. As long as you satisfy the customer then they would feel like they have been treated fairly and continue to come to the restaurant and keeping spending their disposable income on McDonald’s.
Being hard-working
Being hard-working is showing high energy and commitment in your work.
McDonald’s states that their restaurants are “high-energy environments” and can tend to also be quite stressful so commitment is definitely also required. If customers see that the Crew Members are putting in a full shift and making sure they give 100% then it will enhance their experience of the restaurant and may see them give back to the restaurant. On your Induction you will be tested on your commitment and how hard you will work to see if you are committed to the cause for yourself and for the rest of your crew. If you maintain the commitment and hard work that you shown on the Induction Day then you should maintain the job as you have shown the management that you will do anything to keep the business running successfully.
Teamwork
Teamwork is one of the most important skills to have to get a job as a McDonald’s Crew Member. A good team will make sure that customers get the best service and experience possible so they keep coming back to the restaurant. Also a good team would have a good morale which would motivate them to give 100% to the restaurant and its service. Teamwork is vital for getting and maintaining a job at McDonald’s as you must rely and work with your team to provide a great service to the customers.
Good interpersonal …show more content…
skills
Interpersonal skills are the skills used that you use to communicate with individuals and groups, physically and emotionally also. Interpersonal skills are vital in a job like a Crew Member as not only are you communicating with colleagues and managers in the restaurant but you’re also communicating with the customers who are paying for McDonald’s service. Calling orders from the till to the kitchen is a prime example of these interpersonal skills in action. Also keeping eye contact, which could be seen in your interview by the interviewer, is a vital part of your interpersonal skills. These skills are vital in order to getting and maintaining a job at McDonald’s as these skills are being used 24/7 in the restaurant and if you don’t use them you’ll become an liability for the business and they’ll sack you.
Interviewing Skills
Interviewing skills are actions candidates take during job interviews that make them stand out.
These actions can include proper interview behaviour, controlling nervousness or asking intelligent questions. Being formal and polite will be required at McDonald’s as you’re communicating with colleagues and customers all the time while you’re on the job. Also asking intelligent questions to managers about the running of the business may improve your status at the restaurant and would impress the management team. These skills will be required right from the start in your interview as you need to make a great impression on the interviewer so you can beat the competition to the job. Also previous job interviews may help you in this situation as you can learn from your mistakes. These interviewing skills need to be maintained as you may get to use them in future activities with the company like interviewing future candidates for the
job.
Negotiating Skills
Another way that these interviewing could be used in the future is through negotiation. Negotiation is trying to achieve the best outcome for either yourself or for the company that you work for. This will require you come to terms with conflicts between colleagues and customers, talking with suppliers about supplying the business and setting budgets and targets for the business to aim for. An example of how this could be used in the workplace is if you accidently harm a customer in the restaurant. You could negotiate with the customer and come to an agreement be giving them a free meal or something along those lines. Any previous negotiation skills would be ideal in getting the job as most people obtain this experience before. These skills would be used in the business for talking to suppliers and other members of the workforce if you maintain your job there.
This part of the document will give the definition of communicational skills that relate and how they can or are used by McDonald’s.
Communicational
Effective speaking skills
An effective speaker can engage the speaker by converging to their language so the listener can understand what you’re saying. Also explaining information clearly and engaging the listener shows effective speaking skills. This is used in McDonald’s in several ways. One way is communicating instructions or advice to other colleagues that you have got off the management team. Also repeating orders to the kitchen is another way of communicating with workers. This would keep the restaurant running efficiently and keep the ‘fast food’ element going. Another way of displaying effective speaking skills is through communicating with customers. Whether you’re taking orders from the restaurant or through the drive-through, you would need to speak clearly show the customer can understand what you’re telling them.
Listening Skills
Listening skill can be defined as, “Listening is the act of hearing attentively”. Listening skills involve keeping eye contact with the speaker to show interest and also doing gestures like the nodding of the head can be affective listening skills. Employees of McDonald’s would have to develop whole-person listening. Whole-person listening is to understand the speaker’s thoughts, words and motive. This would be most used when communicating with managers as you need to understand completely what they mean so you can perform their instructions to the highest level. Also this listening skill can be used when communicating with colleagues and customers like making recommendations to colleague to improve the efficiency of the restaurant or to the customer in making recommendations of what to eat based of your knowledge of McDonald’s products.
Body Language
Body language is a kind of nonverbal communication, where thoughts, intentions, or feelings are expressed by physical behaviors, such as facial expressions, body posture, gestures, eye movement, touch and the use of space. Employees of McDonald’s must constantly show positive body language throughout while they’re working at the restaurant so customers feel like they’re getting the best service possible. Positive body language would include nodding their head to instructions from managers and when taking orders from customers. Also smiling can be an effective use of body language.
Personal Appearance
Personal appearance is how you present yourself to your friends, family and the outside world. Being presentable to customers will encourage them to approach you about queries and make their experience at the restaurant better. It will also improve the overall service of McDonald’s as customers and colleagues will see you as approachable and make the service quicker and more efficient.
Written communication skills
Written communicational skills are very important part of communication. Things like letters, E-Mails and magazines are examples of these skills. Written communication can be more time efficient and more practical in most situations especially in a high energy environment like McDonald’s. An example that McDonald’s might use is you may leave a note for a colleague to see the manager or a different work colleague. Leaving this note is more practical for you as it saves you time trying to chase down the person just to tell them this instruction and this time that you have saved can be put back into the business which would improve the service of McDonald’s.
Confidence
Confidence is the feeling or belief that one can rely on someone or something or have belief in yourself in your own abilities. Having confidence in yourself also means that you believe that you can make a positive impact on McDonald’s. Confidence could be shown at McDonald’s through taking part in charity events for the local community. Raising money for the community would be seen as a noble and creditable thing to do for you personally and for McDonald’s. Furthermore this may attract more business for McDonald’s as people may recognize your face from the charity event and buy McDonald’s products which would improve your status around the business.
Empathy
Empathy is the ability to understand and share the feelings of another. Empathy could be used at McDonald’s for when employees feel like they aren’t getting paid enough or their working conditions are not practical or good enough to provide the service that they provide. The employee or employees would go to the management and ask for a raise or better conditions. If McDonald’s feel like that this will benefit the company then they will grant their request and make the workforce feel better about their job.
Respect
Respect is the admiration of someone’s abilities, qualities or achievements. Having respect of your colleagues and managers shows that you appreciate what they do for the company and how you should aspire to be like the managers who have got this far up the hierarchy. Also if your colleagues have respect for you then you will have a great working relationship. This would improve the quality of service and the quality of food production as you can work in an environment where nobody dislikes or disrespects them and customers will see that when they come into the resaurant.
Feedback
Feedback is information about reactions to a product, a person's performance of a task, etc, used as a basis for improvement. For McDonald’s they would use feedback for worker’s performance or customer’s feedback on the service provided by the Crew Members. This feedback will be taken in by the management team at McDonald’s and they will hold a meeting with various people involved in the restaurant. Once they’ve evaluated the feedback then they will apply their methods to the business and monitor them over a period of time to see how successful they’re.
This document will be explaining the main employability, personal and communicational skills that applicants need to have in order to get a job as a McDonald’s Crew Member. As well as stating the skill the document will show how the skill relates to McDonald’s service and why the skill is important in getting and maintaining a job at McDonald’s.
Employability
Suitable qualifications
Certain qualifications are required to get into McDonald’s. Qualifications like GCSE’s and A-Levels can put over the edge other over candidates trying to go for the same job as you. To be a Crew Member McDonald’s require you to have a basic understanding of English and Maths and if you have the GCSE’s to represent …show more content…
this that would be practical for the restaurant. Also you need to have Health and Safety and First Aid certificates to prove you understand the workplace and what to do in certain situations like a colleague or customer injuring themselves. Also having these certificates will give you an edge over other candidates. This could be to maintain your job there as you could teach current and future Crew Members about Health and Safety and First Aid so you can give back to the company and work your way up the pecking order at the restaurant.
Experience in another role
Having previous job experience can be an important and vital attribute to add to your Curriculum Vitae. Even a couple of days of work experience can be valuable experience for you as you can understand certain and various roles in a organisation. This experience could be in McDonald’s as if you have worked in the service industry like in a cafe or a previous restaurant then you could use that experience to your advantage and make the performance of the McDonald’s restaurant better. This experience is important in keeping your job as this experience could see you move up the ranks at the restaurant into a more commanding role. Also you could tutor less experienced members at the restaurant which will improve the overall service that the restaurant provides.
Knowledge of products/services and experience of specific industry
Having a good knowledge of McDonald’s products and services that it offers and/or experience in a certain industry then you could benefit in the future. Having knowledge in McDonald’s products shows you researched the company and would impress the interviewer as this shows personal interest in the company which they will like. Also this research could be used in McDonald’s you could suggest new products for McDonald’s to create/develop to attract more sales or new services like home delivery. This would help you maintain your job at McDonald’s as you would impressed the management with your ideas which may see you move into the management or product development of the McDonald’s team. For experience in specific industries, this is valuable to any businesses that relate to the business as they know you can bring new ideas and concepts that can only help and develop the business. As long as you continue to bring new and inventive ideas to the business then McDonald’s will keep you on.
Effectiveness in meeting personal and team/ departmental targets
Departments are usually set monthly or yearly targets in order to ensure the business is performing at its peak. Also workers are set bonuses to try and motivate them to achieve these targets. This could be used as they have to sell so many Happy Meals in that given month to meet their targets. To get the job candidates that have employee of the month/year awards would have an advantage as this shows that they have met targets which have been set so McDonald’s would be attracted to this. If you continually keep meeting these targets then McDonald’s would keep you as an employee because you’re making a positive contribution to the crew.
Ability to observe and raise the professional standard of product/service delivery
Being punctual and being polite to customers is a couple of things that raise the professional standard of McDonald’s service. Punctuality and politeness will be assessed in the interview by the interviewer so it’s important that you suss this out before your interview. If you get the job then these skills will be used in the workplace when communicating with customers and colleagues. If you continue to show these skills on a consistent basis then you will continue to be working at McDonald’s and may see you get pay rises and bonuses in the future.
Personal
Patience
Patience is the capacity to accept or tolerate delay, problems, or suffering without becoming annoyed or anxious. Patience is a useful skill to have at McDonald’s as things like waiting for customers to make decisions on what to eat and if the customer spills a drink or drops their food then you would have to clean it up. Showing an element of patience is important in getting a job at McDonald’s as you’re showing that you’ve self-control over your emotions even if you’re being pushed to breaking point. This will be tested on your Induction Day if you get that far through the process. To maintain a job at McDonald’s your patience will be tested several times due to the high-energy and rushed environment that the Crew Members work in. As long as you satisfy the customer then they would feel like they have been treated fairly and continue to come to the restaurant and keeping spending their disposable income on McDonald’s.
Being hard-working
Being hard-working is showing high energy and commitment in your work.
McDonald’s states that their restaurants are “high-energy environments” and can tend to also be quite stressful so commitment is definitely also required. If customers see that the Crew Members are putting in a full shift and making sure they give 100% then it will enhance their experience of the restaurant and may see them give back to the restaurant. On your Induction you will be tested on your commitment and how hard you will work to see if you are committed to the cause for yourself and for the rest of your crew. If you maintain the commitment and hard work that you shown on the Induction Day then you should maintain the job as you have shown the management that you will do anything to keep the business running successfully.
Teamwork
Teamwork is one of the most important skills to have to get a job as a McDonald’s Crew Member. A good team will make sure that customers get the best service and experience possible so they keep coming back to the restaurant. Also a good team would have a good morale which would motivate them to give 100% to the restaurant and its service. Teamwork is vital for getting and maintaining a job at McDonald’s as you must rely and work with your team to provide a great service to the customers.
Good interpersonal …show more content…
skills
Interpersonal skills are the skills used that you use to communicate with individuals and groups, physically and emotionally also. Interpersonal skills are vital in a job like a Crew Member as not only are you communicating with colleagues and managers in the restaurant but you’re also communicating with the customers who are paying for McDonald’s service. Calling orders from the till to the kitchen is a prime example of these interpersonal skills in action. Also keeping eye contact, which could be seen in your interview by the interviewer, is a vital part of your interpersonal skills. These skills are vital in order to getting and maintaining a job at McDonald’s as these skills are being used 24/7 in the restaurant and if you don’t use them you’ll become an liability for the business and they’ll sack you.
Interviewing Skills
Interviewing skills are actions candidates take during job interviews that make them stand out.
These actions can include proper interview behaviour, controlling nervousness or asking intelligent questions. Being formal and polite will be required at McDonald’s as you’re communicating with colleagues and customers all the time while you’re on the job. Also asking intelligent questions to managers about the running of the business may improve your status at the restaurant and would impress the management team. These skills will be required right from the start in your interview as you need to make a great impression on the interviewer so you can beat the competition to the job. Also previous job interviews may help you in this situation as you can learn from your mistakes. These interviewing skills need to be maintained as you may get to use them in future activities with the company like interviewing future candidates for the
job.
Negotiating Skills
Another way that these interviewing could be used in the future is through negotiation. Negotiation is trying to achieve the best outcome for either yourself or for the company that you work for. This will require you come to terms with conflicts between colleagues and customers, talking with suppliers about supplying the business and setting budgets and targets for the business to aim for. An example of how this could be used in the workplace is if you accidently harm a customer in the restaurant. You could negotiate with the customer and come to an agreement be giving them a free meal or something along those lines. Any previous negotiation skills would be ideal in getting the job as most people obtain this experience before. These skills would be used in the business for talking to suppliers and other members of the workforce if you maintain your job there.
This part of the document will give the definition of communicational skills that relate and how they can or are used by McDonald’s.
Communicational
Effective speaking skills
An effective speaker can engage the speaker by converging to their language so the listener can understand what you’re saying. Also explaining information clearly and engaging the listener shows effective speaking skills. This is used in McDonald’s in several ways. One way is communicating instructions or advice to other colleagues that you have got off the management team. Also repeating orders to the kitchen is another way of communicating with workers. This would keep the restaurant running efficiently and keep the ‘fast food’ element going. Another way of displaying effective speaking skills is through communicating with customers. Whether you’re taking orders from the restaurant or through the drive-through, you would need to speak clearly show the customer can understand what you’re telling them.
Listening Skills
Listening skill can be defined as, “Listening is the act of hearing attentively”. Listening skills involve keeping eye contact with the speaker to show interest and also doing gestures like the nodding of the head can be affective listening skills. Employees of McDonald’s would have to develop whole-person listening. Whole-person listening is to understand the speaker’s thoughts, words and motive. This would be most used when communicating with managers as you need to understand completely what they mean so you can perform their instructions to the highest level. Also this listening skill can be used when communicating with colleagues and customers like making recommendations to colleague to improve the efficiency of the restaurant or to the customer in making recommendations of what to eat based of your knowledge of McDonald’s products.
Body Language
Body language is a kind of nonverbal communication, where thoughts, intentions, or feelings are expressed by physical behaviors, such as facial expressions, body posture, gestures, eye movement, touch and the use of space. Employees of McDonald’s must constantly show positive body language throughout while they’re working at the restaurant so customers feel like they’re getting the best service possible. Positive body language would include nodding their head to instructions from managers and when taking orders from customers. Also smiling can be an effective use of body language.
Personal Appearance
Personal appearance is how you present yourself to your friends, family and the outside world. Being presentable to customers will encourage them to approach you about queries and make their experience at the restaurant better. It will also improve the overall service of McDonald’s as customers and colleagues will see you as approachable and make the service quicker and more efficient.
Written communication skills
Written communicational skills are very important part of communication. Things like letters, E-Mails and magazines are examples of these skills. Written communication can be more time efficient and more practical in most situations especially in a high energy environment like McDonald’s. An example that McDonald’s might use is you may leave a note for a colleague to see the manager or a different work colleague. Leaving this note is more practical for you as it saves you time trying to chase down the person just to tell them this instruction and this time that you have saved can be put back into the business which would improve the service of McDonald’s.
Confidence
Confidence is the feeling or belief that one can rely on someone or something or have belief in yourself in your own abilities. Having confidence in yourself also means that you believe that you can make a positive impact on McDonald’s. Confidence could be shown at McDonald’s through taking part in charity events for the local community. Raising money for the community would be seen as a noble and creditable thing to do for you personally and for McDonald’s. Furthermore this may attract more business for McDonald’s as people may recognize your face from the charity event and buy McDonald’s products which would improve your status around the business.
Empathy
Empathy is the ability to understand and share the feelings of another. Empathy could be used at McDonald’s for when employees feel like they aren’t getting paid enough or their working conditions are not practical or good enough to provide the service that they provide. The employee or employees would go to the management and ask for a raise or better conditions. If McDonald’s feel like that this will benefit the company then they will grant their request and make the workforce feel better about their job.
Respect
Respect is the admiration of someone’s abilities, qualities or achievements. Having respect of your colleagues and managers shows that you appreciate what they do for the company and how you should aspire to be like the managers who have got this far up the hierarchy. Also if your colleagues have respect for you then you will have a great working relationship. This would improve the quality of service and the quality of food production as you can work in an environment where nobody dislikes or disrespects them and customers will see that when they come into the resaurant.
Feedback
Feedback is information about reactions to a product, a person's performance of a task, etc, used as a basis for improvement. For McDonald’s they would use feedback for worker’s performance or customer’s feedback on the service provided by the Crew Members. This feedback will be taken in by the management team at McDonald’s and they will hold a meeting with various people involved in the restaurant. Once they’ve evaluated the feedback then they will apply their methods to the business and monitor them over a period of time to see how successful they’re.