Ksa Staements for Hr Receptionist
KSA Statements: Human Resource Receptionist Student Name | Mary-Claire Jennings |
| Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Answer the telephone using a multi-line switchboard to transfer calls to intended recipient | * Knowledge of operating a multi-line switch board | * Communicate effectively and clearly * Phone etiquette | * Competent * Route calls * professional | 2 | Greet and Welcome employees and visitors to demonstrate good customer service | * in a friendly manner | * Customer service relations | * Listen * communicate | 3 | Maintain personnel files in alphabetical order to maintain file organization. | * Knowledge of using the organization alphabetical filing system * Filing procedure | * File alphabetically | * 100% accuracy * Retrieve documents and reports easily | 4 | Prepare letters and related documents using Microsoft Word to communicate with employees and stakeholders of the organization | * Knowledge of MS office software | * Typing * Writing * Computer * MS office | * 100% accuracy * Format * Prioritize | | * Using computer * Using faxes * Using copiers | * Type * Write * computer | * 45 wpm 100 % accuracy * Format * Prioritize jobs | 5 | Assist Public and employees with personnel questions Using the company policy and procedure to ensure the correct information is given | * Company protocol | * Oral communication * Written communication | * 100 % free from grammatical errors and spelling errors | 6 | Sort and distribute incoming mails and faxes by departments to get to the intended recipient in a timely manner. | * Company department * Department recipient | * Prioritize in order of urgency | * 100 % free of delivery errors | 7 | Coordinate Director’s calendar Using MS Outlook Calendar to keep appointments, meetings and manage
| Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Answer the telephone using a multi-line switchboard to transfer calls to intended recipient | * Knowledge of operating a multi-line switch board | * Communicate effectively and clearly * Phone etiquette | * Competent * Route calls * professional | 2 | Greet and Welcome employees and visitors to demonstrate good customer service | * in a friendly manner | * Customer service relations | * Listen * communicate | 3 | Maintain personnel files in alphabetical order to maintain file organization. | * Knowledge of using the organization alphabetical filing system * Filing procedure | * File alphabetically | * 100% accuracy * Retrieve documents and reports easily | 4 | Prepare letters and related documents using Microsoft Word to communicate with employees and stakeholders of the organization | * Knowledge of MS office software | * Typing * Writing * Computer * MS office | * 100% accuracy * Format * Prioritize | | * Using computer * Using faxes * Using copiers | * Type * Write * computer | * 45 wpm 100 % accuracy * Format * Prioritize jobs | 5 | Assist Public and employees with personnel questions Using the company policy and procedure to ensure the correct information is given | * Company protocol | * Oral communication * Written communication | * 100 % free from grammatical errors and spelling errors | 6 | Sort and distribute incoming mails and faxes by departments to get to the intended recipient in a timely manner. | * Company department * Department recipient | * Prioritize in order of urgency | * 100 % free of delivery errors | 7 | Coordinate Director’s calendar Using MS Outlook Calendar to keep appointments, meetings and manage