Unit 501 Questions And Answers
Holistic/Direct Observation/Witness Statement Professional Discussion/Oral Questioning Record
Training Adviser Name: Annie Edwards
Learner Name: Gonzalo Cabezas Talavero
Witness Name and relationship to learner:
Setting: Date: 09/12/14
Unit Outcomes & Evidence
Unit 501 (SHC51)
Outcome 1.1: How do you review the range of individuals and groups in your workplace whose communication needs must be addressed?
I would carry out a supervision process. It could be prepared for a single individual or could be address to a team.
The aim of supervision is to evaluate the level of performance of a member of the staff in order to improve it. It follows a structure and would be reviewing aspects as professional role, competency check, care plans, colleague relationships and personal development. All those aspects can be related to communication needs as those could be in their verbal or written form.
Outcome 1.2: Explain how you support effective communication within your job role
I practice active listening techniques as looking directly to the person, listening to what is being said and summarises periodically. I have to respect the other person view although I do not agree with it. I pay attention in the body language, as is a source of information and communication. I would seek to understand before being understood. I use self-control and would articulate my speech in order to make it clear, concise and confidently.
Outcome 1.3: Explain how you analyse the barriers and challenges to communication within your own job role.
The performance carry out by the staff would bring clear results about how it has been understand the communication transmitted. But to have a wide and completed view it is necessary not to judge the results just from a sign but for the whole process.
The main barriers in my role are:
- Language because of the variety of nationalities within the staff and jargon use in the sector. - The understanding of the subject and context and the
Training Adviser Name: Annie Edwards
Learner Name: Gonzalo Cabezas Talavero
Witness Name and relationship to learner:
Setting: Date: 09/12/14
Unit Outcomes & Evidence
Unit 501 (SHC51)
Outcome 1.1: How do you review the range of individuals and groups in your workplace whose communication needs must be addressed?
I would carry out a supervision process. It could be prepared for a single individual or could be address to a team.
The aim of supervision is to evaluate the level of performance of a member of the staff in order to improve it. It follows a structure and would be reviewing aspects as professional role, competency check, care plans, colleague relationships and personal development. All those aspects can be related to communication needs as those could be in their verbal or written form.
Outcome 1.2: Explain how you support effective communication within your job role
I practice active listening techniques as looking directly to the person, listening to what is being said and summarises periodically. I have to respect the other person view although I do not agree with it. I pay attention in the body language, as is a source of information and communication. I would seek to understand before being understood. I use self-control and would articulate my speech in order to make it clear, concise and confidently.
Outcome 1.3: Explain how you analyse the barriers and challenges to communication within your own job role.
The performance carry out by the staff would bring clear results about how it has been understand the communication transmitted. But to have a wide and completed view it is necessary not to judge the results just from a sign but for the whole process.
The main barriers in my role are:
- Language because of the variety of nationalities within the staff and jargon use in the sector. - The understanding of the subject and context and the