E-business (electronic business) is using technology to improve your business processes. This includes managing internal processes such as human resources, financial and administration systems, as well as external processes such as sales and marketing, supply of goods and services, and customer relationships.
The way in which you manage your business relationships has not changed, but the way they are referred to when using e-business tools has. They are becoming more often known as: * Business to business (B2B) * Business to consumer (B2C) (also known as ecommerce) * Government to consumer (G2C) * Government to business (G2B).
Activities using e-business tools include: * Trading of goods or services online, such as e-procurement, primarily through websites * Electronic retailing (e-tailing) * Use of the Internet, intranets or extranets to conduct research and manage business activities * Website marketing * Online communications, such as email * Online training for staff (e-learning).
E-business tools include: * Mobile phones * Personal digital assistants (PDAs) * Electronic data interchange * File transfer * Facsimile * Video conferencing, Internet, intranets and extranets.
The Differentiation of E-commerce and E-business
Although the terms e-commerce and e-business are often used interchangeably, there are differences. E-commerce is the buying and selling of goods and services on the Internet or other computer network. Any brick and mortar store can become an e-commerce business by adding a virtual storefront with an online catalog. In most cases, e-business refers exclusively to Internet businesses, but it may also refer to any business that uses Internet technology to improve productivity and profitability.
Facts
Business transactions that involve the exchange of money are covered by the term e-commerce. E-business includes all aspects of running a business that sells goods