Hotel Security HTT/ 200 September 19‚ 2010 Patti Thomas Hotel Security When the physical safeties of hotel guest are concerned‚ the areas that come to mind are the indicial rooms‚ parking garages and elevators. Since the events of 911‚ the industry has elevated its goal for safety. There are other security issues important in a hotel‚ with regard to protecting a guest‚ maybe surveillance and security staff. Having trained individuals to be on high alert at all times while guests
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of turnover culture‚ causes of turnover‚ negative effects of turnover‚ and offers suggestions for curtailing the rate of turnover in the industry. The problem of this article is that employee turnover continues to plague the leisure‚ tourism and hospitality industry as keeping and retaining employees become a huge issue. A common estimate is that employee turnover costs 1.5 times the departing employee’s income. Unemployment rate rose from 7.6 to 8.1%‚ the Bureau of Labor Statistics of the U.S. Department
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How to Deal With an Angry Customer as a Hotel Front Desk Agent By Tamara Davidson‚ eHow Contributor ‚ last updated August 14‚ 2011 Angry hotel customers may walk into the hotel with prior stress. Angry customers are probably the worst part of a customer service job. You need to consider several factors when dealing with angry hotel customers. Simply fixing the problem won’t cut it. You must first sympathize with the customer. After the guest realizes you are on his side‚ his anger will often
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In the epic poem‚ The Odyssey‚ the book Hospitality in the Forest is extremely important to the development of the story because it depicts another side of Odysseus’ personality‚ patience and cautiousness‚ when he visit Eumaeus‚ a pig farmer‚ instead of his family or wealthy allies and tells a story about being a commoner from Crete. Odysseus knows he can trust Eumaeus and that he has stayed loyal after all of the years at Troy and lost at sea. Book XIV illustrates Odysseus’ intelligence in a different
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of Quality Assurance in Hospitality & Tourism. 8‚ 1‚ 49-73. Retrieved May 15‚ 2009‚ from EBSCOhost Xu‚ H. (2008). Tourism Research in China: Understanding the Unique Cultural Contexts and Complexities. Current Issues in Tourism. 11‚ 6‚ 473-491. Retrieved May 4‚ 2009‚ from EBSCOhost Holden‚ A. (2006‚ April). Environment and Tourism. Contours. 16‚ 3‚ 19-19. Retrieved May 15‚ 2009‚ from EBSCOhost Stoessel‚ E. (2008‚ July 15). Hotel Industry Booming in China. Lodging Hospitality. 64‚ 10‚ 40-41. Retrieved
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assistant manager of front office. She worked in the hotel for 5 years. She is kind and willing to solve problems and complains. • Miss Diane‚ the receptionist. She is kind and has enthusiasms towards the work‚ but don’t have much experience in hospitality industry. Problem: Ms An comes to the hotel reception in the afternoon‚ she has guaranteed reservation‚ and wants a room immediately‚ but the hotel is unable to give her a room because the hotel is full already. Setting: in a 5 star hotel reception
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report. Clearly‚ we cannot finish this report smoothly without her help. Last but not least‚ we would like to thank all our friends for their suggestions and inspiring. Contents Introduction Nowadays‚ with the rapid development of the hospitality industry in Shanghai‚ more and more hotels are demanded and built that brings more fierce competition to the hotels. Whether a hotel could capture market share‚ the most important thing for the hotel is marketing strategies. Correct marketing strategies
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place‚ but they sometimes come to have a meeting or check in very late so I have to wait for them. Then ever one knows the hotel industry is work 24hours‚ 7days and 12months at whole year. So it means we do not have fixed holidays if we do the hospitality industry. Secondly‚ I had a very good work experience in my internship. Such as when I communicated with guests‚ I had to write down their requirements and special terms. Sometime‚ I also wrote the contract and refined them repeatedly. I had
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depending on the industry they are in and the size of the organization. I will be using the Washington Plaza Hotel to illustrate how these environmental factors affect the hotel industry ’s marketing decisions. The Washington Plaza Hotel is a hospitality business located in Washington‚ DC. They offer services such as lodging‚ restaurant‚ bar‚ catering and meeting space rental. The Washington Plaza Hotel ’s major customer base is government‚ tourist‚ non-profit organizations‚ local businesses and
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Introduction to Revenue Management When you stayed in that luxury hotel during your last vacation‚ did you check what your neighbor paid for her room? If she were a business visitor‚ she could have paid well above $300 for the same room that you paid $180. It is also possible that she paid $120 provided she planned well in advance and managed to get that “better” deal which was elusive to you. So why do hotels charge different customers different rates for the same type of room? Such differences
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