EMPLOYEE RELATIONS 13/02/2014 A MARXIST (OR RADICAL) PERSPECTIVE OF THE EMPLOYMENT RELATIONSHIP LOCATES ’THE ASYMMETRY OF POWER BETWEEN EMPLOYER AND EMPLOYEE’ AT THE HEART OF ITS ANALYSIS. (BLYTON AND TURNBULL‚ 2004: 34). The conviction that there exists a power imbalance in the employment relationship which gives employers a prejudicial benefit over employees takes its existence for several centuries. Karl Marx known for his theories and contributions related to the employment relations field‚ became
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Lesson: 45 Article 1: “Future Issues For Industrial Relations” (Source: http://www.ilo.org) Continuing Relevance of Industrial Relations In a globalised environment with businesses‚ money and people moving with relative ease across borders‚ the relentless pursuit of competitive advantage at the expense of all else‚ the disruption of social relationships and stability‚ the rapid outdating of knowledge‚ skills and technology‚ with learning being a life-long pursuit‚ and increasing job insecurity
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http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology‚ Taipei City‚ Taiwan and Teaching Director‚ Da Chien Health Medical System‚ Miaoli City‚ Taiwan
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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11/8/04 3:01 PM Page ii Chapter 1 THE STUDY OF INDUSTRIAL RELATIONS Chapter 2 THE CHANGING NATURE OF WORK AND EMPLOYMENT bray_Chapter 01 11/8/04 3:01 PM Page 1 part one the n a t u re and c o n t e x t of industrial re l a t i o n s bray_Chapter 01 11/8/04 3:01 PM Page 2 bray_Chapter 01 11/8/04 3:01 PM Page 3 chapter one the study of industrial relations learning objectives After reading this chapter you should be able to:
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Customer Analysis Customer analysis is an important and critical section in the company business plan or marketing plan. The analysis is using to identify the target customer‚ make the strategic and ascertains the needs of these customers‚ and specifies the product that satisfies these needs. The customer analysis and customer profile is a simple tool to help the business better understand and investigate the trend and the potential customers‚ therefore the company can increases the sales and grow
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Architectural Firm: CS STUDIO Year of implementation: 1996-1999 Client/ Organisation: Langa community‚ Western Cape Reason: Community empowerment What is the balance of power? During 1996 the Langa Development Forum asked CS Studio to work on a Cultural Centre to create a space for community and culture upliftment. Firstly‚ house hold surveys were undertaken to establish the needs of the community‚ workshops were then held with various local organisations of Langa‚ this was taken to large
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Hong Kong Island Shangri-La | 2011 Lobby Lounge Report | Submitted to: The Board of Directors | Lobby Lounge Management Team 12/5/2011 | Recruiting Employees 1. Introduction It is critical for every organisation to attract and retain the right employees in order for success. Recruiting the most suitable person for the job involves an efficient usage of a value proposition of the employer and the employer’s brand. As Anon states‚ “People may be an organisation’s biggest asset-but
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complexity of USERRA’s application in the Federal workplace‚ the Office of Personnel Management (OPM) regulation provides additional‚ non-USERRA required benefits to service member employees when performing certain types of military service. Discussion: Primarily six (concerns/issues) are regularly raised by service member employees and federal government employers regarding USERRA. ESGR does not have the full view associated with USERRA claims because service members have multiple redress avenues for
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1. Organisations that intend to be successful need to design products‚ services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality‚ time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to
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